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Solicitor dont answer phone or return voicemails, slow at emails.
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leix2012
Posts: 28 Forumite
We know that solicitor are known for being slow but they never answer the phone and have never rang us back after leaving a voicemail. This surely isn't fair service to us?
I understand these people are busy, they take upto 48hrs to return 1 email. We are getting no where, this been on going since June, accepted offer in May. We wanted to be exchanged by this weekend.
We got EA to step in and they helped a little, we know buyer has signed 'something' last week.
We also know we need to sign at least 2 documents that were sent to us in June but because final sale price changed we didn't sign those ones. We have been asking solicitor to send us the amended ones but nothing.
We are so close to this all falling through now, we need to exchange but cant do so until we are sorted on our current house.
Should we complaint? If so to who? Should that be done now or after its complete (If we do even get there)
I understand these people are busy, they take upto 48hrs to return 1 email. We are getting no where, this been on going since June, accepted offer in May. We wanted to be exchanged by this weekend.
We got EA to step in and they helped a little, we know buyer has signed 'something' last week.
We also know we need to sign at least 2 documents that were sent to us in June but because final sale price changed we didn't sign those ones. We have been asking solicitor to send us the amended ones but nothing.
We are so close to this all falling through now, we need to exchange but cant do so until we are sorted on our current house.
Should we complaint? If so to who? Should that be done now or after its complete (If we do even get there)
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Comments
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If this solicitor are so poor at communicating, why did you hire them? And why have you stuck with them? Why would you hold back on complaining until after everything is finally done, rather than complain when it might actually speed things up?
You're the seller? The seller's solicitor doesn't actually do much once the draft contract's gone to the buyer's solicitor. After that, it's mostly just answering any queries that may come through (or, rather, just passing them to you to answer). Offer in May through to nearly ready to exchange at the end of August isn't fast, but it isn't ridiculously slow, considering summer holiday delays.
Where did the "exchanged by this weekend" date come from?0 -
If this solicitor are so poor at communicating, why did you hire them? And why have you stuck with them? Why would you hold back on complaining until after everything is finally done, rather than complain when it might actually speed things up?
You're the seller? The seller's solicitor doesn't actually do much once the draft contract's gone to the buyer's solicitor. After that, it's mostly just answering any queries that may come through (or, rather, just passing them to you to answer). Offer in May through to nearly ready to exchange at the end of August isn't fast, but it isn't ridiculously slow, considering summer holiday delays.
Where did the "exchanged by this weekend" date come from?
We just went with who the EA recommended, we know not to do that again. I don't know when the best time to complain would be, I don't want make this any slower than It already is.
We didn't change as we didn't want pay for what they had already been done and then have pay another company again.
I didn't know that our solicitor doesn't do much in all of this, yes we have had a nightmare with questions from the buyers solicitor I did a separate post about all of that, thankfully that got sorted.
We have been telling our solicitor and EA we needed to exchange by this weekend as kids start school next week 250 miles away needed to secure it all. Also our buyers been desperate to get in since end of July, they were all for this weekend as completion but that hasn't happened.0 -
If the buyer's solicitor doesn't think they're ready to exchange, they won't let 'em exchange - no matter how urgent the buyer thinks it is. And that's before you consider their duty to the lender, too...We have been telling our solicitor and EA we needed to exchange by this weekend as kids start school next week 250 miles away needed to secure it all. Also our buyers been desperate to get in since end of July, they were all for this weekend as completion but that hasn't happened.
You say you had a "nightmare" with questions - so your solicitor was doing their job, passing those questions on. The buyer and their solicitor were obviously finding things they needed answers to.
Your other thread finishes with the buyer's questions finally being complete - and they only needed proof of funds. So the lender hadn't said they were definitely happy. The delay is not your solicitor.
https://forums.moneysavingexpert.com/discussion/60367090 -
We know that solicitor are known for being slow but they never answer the phone and have never rang us back after leaving a voicemail. This surely isn't fair service to us?
Are you happy to pay for their time on a minute by minute basis to have a chat with you? Or would you prefer them to contact you when the actual need arises. This will be the basis on which their fees will have been quoted. Solicitors work on chargeable time. Therefore they concentrate on productive work.
If you want a current status report speak to the EA. They should be able to find out the status for the whole chain.0 -
If the buyer's solicitor doesn't think they're ready to exchange, they won't let 'em exchange - no matter how urgent the buyer thinks it is. And that's before you consider their duty to the lender, too...
You say you had a "nightmare" with questions - so your solicitor was doing their job, passing those questions on. The buyer and their solicitor were obviously finding things they needed answers to.
We haven't heard anything from buyers solicitor for over a week, maybe a bit longer. Spoke to EA the most lately.
We had buyer onto us telling us they were told that this was all going too slow.
It would probably be easier you reading my other post about the problems we had few weeks back.
They wanted document that weren't even produced on new build houses. Wouldn't accept the right documents we did give them for other things.0 -
We haven't heard anything from buyers solicitor for over a week, maybe a bit longer. Spoke to EA the most lately.
We had buyer onto us telling us they were told that this was all going too slow.
Unfortunately when hundred of thousands of pounds of banks money is involved. Everything must follow due process.0 -
Thrugelmir wrote: »Are you happy to pay for their time on a minute by minute basis to have a chat with you? Or would you prefer them to contact you when the actual need arises. This will be the basis on which their fees will have been quoted. Solicitors work on chargeable time. Therefore they concentrate on productive work.
If you want a current status report speak to the EA. They should be able to find out the status for the whole chain.
Okay thank you0 -
We know that solicitor are known for being slow but they never answer the phone and have never rang us back after leaving a voicemail. This surely isn't fair service to us?
I understand these people are busy, they take upto 48hrs to return 1 email. We are getting no where, this been on going since June, accepted offer in May. We wanted to be exchanged by this weekend.
We got EA to step in and they helped a little, we know buyer has signed 'something' last week.
We also know we need to sign at least 2 documents that were sent to us in June but because final sale price changed we didn't sign those ones. We have been asking solicitor to send us the amended ones but nothing.
We are so close to this all falling through now, we need to exchange but cant do so until we are sorted on our current house.
Should we complaint? If so to who? Should that be done now or after its complete (If we do even get there)
You will not exchange if you have not sent back signed documents. You can hand amend the Contract/Agreement and sign and return. The Transfer is drafted by the buyer's solicitor and the amendment to the price will have to be done by them. As the Transfer gets submitted to the Land Registry for registration, this does need to be amended by the solicitor. Are you sure that your solicitor knows that there is a price differential and that they have requested an amended Transfer from the buyer's solicitor.
If you are using a large conveyancing factory, bear in mind that they will have many clients and cannot spare the time to speak on the phone as this severely impacts on the work they need to do. Conveyancing factories generally will contact you as and when they need to, not when you want them to.0
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