Santander Login Problems

molley

Neil_Jones wrote: »

Hm, eye opener, I was under the impression everything that Santander inherited was under the Santander app on the phone and santander.co.uk and that while all the brands had been visually consolidated it may well be that the current log on procedure is a bodge (so to speak) job to bring together heaven only knows how many legacy log on procedures.

Learn something new every day

This morning I got a 'phone call from the person I spoke to yesterday from the Santander Complaints Dept ..He suggested that I might want to consider getting my account set up so that Online,Telephone and the App all used the one set of details . I eventually agreed to this so thats another two letters that will be winging their way to me and the first pair of letters that were sent yesterday haven't yet arrived . ....Up to 6 days is the suggested timescale.

Last time I got myself locked out of an account it was ( I think) with Barclaycard or maybe Tesco.and it was sorted with one 'phone call and a few minutes ....there might have been a Text Message in the mix as well but it was all straightforward ..
My suggestion to the guy on the 'phone that Santander should have a look at how they deal with lockouts was received no more enthusiastically today that it was yesterday , I accept that I am not innocent in this but I'm sure it must happen quite a lot to customers who forget login details.

molley

And now Halifax joins the queue of silliness... I have four accounts on my Online Banking ...Two live Credit Card accounts and two old accounts One Cardcash and One Current account....the latter two having been made dormant because of non use ...The instructions online says to reactivate them to go in to a branch with details of the accounts and Photo ID and a recnt proof of my address...However the Halifax App says different ..it says if you want to reactivate these accounts call a number....to me that gives the distinct impression that calling that number will enable me to get them reactivate ....but not so....speaking to two persons including a Manager only got me told to go to a branch...couldn;t give me any explanation of why the App said what it does....
If the online account ( which I legitimately accessed) shows four seperate accounts why should I need to go in to a branch to do this .
I give up...

soulsaver

molley wrote: »

And now Halifax joins the queue of silliness... I have four accounts on my Online Banking ...Two live Credit Card accounts and two old accounts One Cardcash and One Current account....the latter two having been made dormant because of non use ...The instructions online says to reactivate them to go in to a branch with details of the accounts and Photo ID and a recnt proof of my address...However the Halifax App says different ..it says if you want to reactivate these accounts call a number....to me that gives the distinct impression that calling that number will enable me to get them reactivate ....but not so....speaking to two persons including a Manager only got me told to go to a branch...couldn;t give me any explanation of why the App said what it does....
If the online account ( which I legitimately accessed) shows four seperate accounts why should I need to go in to a branch to do this .
I give up...

Is there a common denominator between these issues...?

molley

soulsaver wrote: »

Is there a common denominator between these issues...?

Yes....the inability of both Santander and Halifax to appreciate that a simpler means of resolving such matters is available.

born_again

molley wrote: »

The instructions online says to reactivate them to go in to a branch with details of the accounts and Photo ID and a recnt proof of my address...

However the Halifax App says different ..it says if you want to reactivate these accounts call a number....to me that gives the distinct impression that calling that number will enable me to get them reactivate ....but not so....why should I need to go in to a branch to do this .
I give up...

Never assume anything.

Mobile apps have limited space for information. So they simply say to ring, so you get the full advice.
Which YOU had already been advised of online.
So why did you think the app would be any different...

molley

born_again wrote: »

Never assume anything.

Mobile apps have limited space for information. So they simply say to ring, so you get the full advice.
Which YOU had already been advised of online.
So why did you think the app would be any different...

I didn't think it would be any different ...that wasn't something I considered. . I only downloaded it last night and saw what it said about these two accounts and why would I not think it suggested something different going by what the text against these two acccounts said. As for limited space that theory by you doesn't wash .....there was a whole page of text against these two accounts and plenty space to reword it to match what the online page said .
That still doesn't answer my question why I need to go to a branch when the online pages show another two accounts which are live .so what do I need to prove by turning up at a branch .

born_again

molley wrote: »

I
That still doesn't answer my question why I need to go to a branch when the online pages show another two accounts which are live .so what do I need to prove by turning up at a branch .

Why you need to go is quite clear. It is Halifax's procedure when you have a dormant account and want to use it again.
Even if you have live accounts.
What you need to prove is what they are asking for.

You may think it's daft, but that is the way they deal with this.

molley

born_again wrote: »

Why you need to go is quite clear. It is Halifax's procedure when you have a dormant account and want to use it again.
Even if you have live accounts.
What you need to prove is what they are asking for.

You may think it's daft, but that is the way they deal with this.

You should work for Haliax..:).you are repeating the same nonsense as them totally ignoring my question WHY this procedure is required.

Bruno58

Stop moaning at the end of the day does it matter get a grip of yourself and moan elsewhere

molley

Bruno58 wrote: »

Stop moaning at the end of the day does it matter get a grip of yourself and moan elsewhere

Bruno58 ignored because of an abusive PM.