Dangerous product from Amazon

patongpanda

I ordered a bath step for my elderly father from Amazon. Unfortunately, the product which was advertised as being anti-slip was actually made of the slippiest material.


My father slipped and fell immediately upon stepping on it.



I'm furious with Amazon, I didn't even know they hide behind third-party sellers, it wasn't clear when I made the purchase. Their customer service is non-existent and I'm just worried that they are selling these faulty fake products to vulnerable elderly people.


I'm considering visiting the no-claim no-fee solicitor about this? I also wondered if there is a class-action lawsuit I could join.

powerful_Rogue

patongpanda wrote: »

I ordered a bath step for my elderly father from Amazon. Unfortunately, the product which was advertised as being anti-slip was actually made of the slippiest material.


My father slipped and fell immediately upon stepping on it.



I'm furious with Amazon, I didn't even know they hide behind third-party sellers, it wasn't clear when I made the purchase. Their customer service is non-existent and I'm just worried that they are selling these faulty fake products to vulnerable elderly people.


I'm considering visiting the no-claim no-fee solicitor about this? I also wondered if there is a class-action lawsuit I could join.

What's the name of the product so we can see it?
It's very easy to see what is sold by amazon and what is being sold by third party sellers.

Contacting Amazon is very easy - https://www.amazon.co.uk/gp/help/customer/contact-us
How much are you looking to claim?

KatrinaWaves

Link to the step in question?

davidmcn

patongpanda wrote: »

My father slipped and fell immediately upon stepping on it.

And was he injured? There's not much point considering legal action (beyond recovering the price of the item) otherwise.

And there's unlikely to be any "class action lawsuits" unless there's a critical mass of customers who have suffered a loss. Which we won't know until you reveal what item you're actually talking about.

LilElvis

patongpanda wrote: »

I ordered a bath step for my elderly father from Amazon. Unfortunately, the product which was advertised as being anti-slip was actually made of the slippiest material.


My father slipped and fell immediately upon stepping on it.



I'm furious with Amazon, I didn't even know they hide behind third-party sellers, it wasn't clear when I made the purchase. Their customer service is non-existent and I'm just worried that they are selling these faulty fake products to vulnerable elderly people.


I'm considering visiting the no-claim no-fee solicitor about this? I also wondered if there is a class-action lawsuit I could join.

It is abundantly clear whenever you make a purchase whether the item is:
1) sold by Amazon
2) sold by a third party but fulfilled by Amazon (shipped from their warehouse)
3) sold by a third party
It is clearly shown on the page for each item that is for sale.

Contacting either Amazon or third party seller's is extremely easy. If a third party does not respond then you can complain via Amazon directly.

BoGoF

They don't 'hide' behind anything. It's perfectly clear who you are buying from so perhaps you need to change your rant to reflect whoever it was that sold the product.

ThumbRemote

LilElvis wrote: »

It is abundantly clear whenever you make a purchase whether the item is:
1) sold by Amazon
2) sold by a third party but fulfilled by Amazon (shipped from their warehouse)
3) sold by a third party
It is clearly shown on the page for each item that is for sale.

Contacting either Amazon or third party seller's is extremely easy. If a third party does not respond then you can complain via Amazon directly.

BoGoF wrote: »

They don't 'hide' behind anything. It's perfectly clear who you are buying from so perhaps you need to change your rant to reflect whoever it was that sold the product.

No, it's very much not clear.

It's clear if you already know that Amazon is both a retailer and a platform for other retailers - which the OP states they didn't. Otherwise it's just a bit of text on an already 'busy' page, and located underneath the add to basket and buy now buttons (so something you're far less likely to read as by that stage you've probably already pressed the button and moved on.

There's no differently coloured header, nothing above the title of the product, often there's even Amazon Choice and Amazon Prime logos. Products sold by Amazon and products just listed on Amazon's platform are deliberately made to look the same.

LilElvis

ThumbRemote wrote: »

No, it's very much not clear.

It's clear if you already know that Amazon is both a retailer and a platform for other retailers - which the OP states they didn't. Otherwise it's just a bit of text on an already 'busy' page, and located underneath the add to basket and buy now buttons (so something you're far less likely to read as by that stage you've probably already pressed the button and moved on.

There's no differently coloured header, nothing above the title of the product, often there's even Amazon Choice and Amazon Prime logos. Products sold by Amazon and products just listed on Amazon's platform are deliberately made to look the same.

The "order" in which the information is given clearly varies depending upon how you shop with Amazon. Using the Amazon app on my tablet the "dispatched from and sold by" notification is shown directly above the "add to basket" button. Looking at the same product via my tablet's browser the information is displayed immediately below the button. In either case I don't think they could place it in a more prominent position than immediately adjacent to the purchasing button.

KatrinaWaves

People need to take responsibility for what they are buying. It is very clear if you take half a second to read. The page is hardly busy.

Maybe this is a generational thing, I don’t know, but it is clear, and if it’s not clear get someone to help you on the Internet...

PasturesNew

To assist you at all, people need the actual link to the actual product that was bought.... else it's all just words in the sky about "maybes".

chili1496

So you noticed it was made from the slippiest material ever but you still let him use it? it also sounds like you should have rails fitted in the bathroom for him to hold onto.