Been out of contract for 24 months but not told by Vodafone

Jackago

I've been paying £33.80 for an Ipad with Vodafone for 48 months. The contract was for 24months. I hadn't realised that the contract had expired. I thought they would let me know as they have previously when they've contacted me to ask If I want to upgrade me phone as it's come to the end of it's contract. They are refusing to refund the over payments.
Has anyone else had this experience?

simax

Hundreds of people. And no, you’re not entitled to anything back. The T&C’s would be crystal clear when you signed up.

Best to just call and give 30 days notice - be mindful of this in the future.

eDicky

If you don't cancel the contract, it continues, that's normal with all mobile contacts. Why would you expect a refund? Did those two years go by without your noticing?

Although two whole years is rare, actually it seems quite common for people to neglect the end of their contract's minimum term, as the regulators are beginning to require networks to send out reminders. But until now there has been no such requirement.

virgo17

Jackago wrote: »

They are refusing to refund the over payments.

They are not over payments. Once the contractual term is over the arrangement continues month by month until you stop it.

It's not in their interest to advise you that the minimum is up or refund anything over the contract minimum term. These facts were in the original contract you agreed to. Harsh as it might seem that is the way all mobile contracts work.

DCFC79

You shouldn't expect them to phone you when your contract is up for renewal, yes maybe they did it in the past but don't anymore.


A simple fool proof solution is (well 2 options) use a calender (know what 1 is) and make a note when an item is up for renewal, using Google/or Apple equivalent calender. Could even print off your own calender and go 2 years in the future.

grumbler

simax wrote: »

Hundreds of people.

Gross underestimation.
In fact it's about a third of all customers with this sort of contracts.


>> Mobile users face paying up to £46/mth extra for a phone they already own