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Child care vouchers account suspended
ispookie666
Posts: 1,196 Forumite
I had paid into childcare vouchers till 2016 and was using it in between to pay for childcare. Between us we ended up with 3 accounts(2x computershare and 1xbusy bees) and one of them remained unused(the busy bees)
The unused one was temporarily suspended by Busy bees and the balance withdrawn. That is £2900 withdrawn by Busybees, leaving the balance 0.
I have been in contact with them and they have rejected the claim and citing their T&C.
I might be wrong, but their T&C had not included inactive account and taking money from account.
What can I do ?
The unused one was temporarily suspended by Busy bees and the balance withdrawn. That is £2900 withdrawn by Busybees, leaving the balance 0.
I have been in contact with them and they have rejected the claim and citing their T&C.
I might be wrong, but their T&C had not included inactive account and taking money from account.
What can I do ?
“Don't raise your voice, improve your argument." - Desmond Tutu
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 9.2 KWp + Enphase IQ7+ and IQ8AC (Feb 22 & Sep 24) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 9.2 KWp + Enphase IQ7+ and IQ8AC (Feb 22 & Sep 24) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
0
Comments
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Ask then where it is stated in the T&C.0
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ispookie666 wrote: »
I might be wrong, but their T&C had not included inactive account and taking money from account.
is this the scheme?
https://www.bbblogin.com/Public/TandCParent.aspx
section 10 says 24 months (currently)0 -
After a lot of to and fro and asking for when the T&C was amended, they refunded the money back - £2930, its not a small sum to have not missed!
Yes it is busy bees or Hive or whatever they are called nowadays.“Don't raise your voice, improve your argument." - Desmond Tutu
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 9.2 KWp + Enphase IQ7+ and IQ8AC (Feb 22 & Sep 24) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump0
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