Vodafone Broadband & Compensation?

StefanCampbell

Hi all

Signed up with Vodafone broadband in June after moving from Sky. Purchased their Superfast2 product which states speeds of ~60mb download. Haven't received this at any point (and during a call they actually confirmed it was impossible to get this speed at my property, but still sold it to me, but anyway...), they offered me a 20% discount for the contract term which i accepted.

However in mid-July i did some further testing, every day for 2 weeks, and noticed i never received a download speed above 30mb, 30mb is what Vodafone state is the minimum guaranteed speed for my area. I told Vodafone about this, they sent an engineer out who did some tests, but the speed never improved. The engineer stated a fault on the line.

By this time it was mid-late July, and after the engineer failed to fix the issue i contacted Voda to cancel my contract outright and notified them that i wouldn't be paying any cancellation fees. Cut a long story short after many, many calls totalling hours of talk time they have waived the £160 cancellation fee.

However my question is, legally, do i have any right to compensation? they have now accepted the issue with my line and basically admitted they couldn't hold up their side of the contract. Am i due back the installation fee/ monthly fees i paid them?

Any advice would be welcome. And thank god this nightmare is nearly over..... i would say to avoid Vodafone but i think this issue was specific to my circumstance.

Thanks
Stefan

StefanCampbell

Anyone, please?

AndyPK

I think your lucky to get out of the contract without an exit fee to be honest!

BT also sell packages which won't benefit you!

You should note the minimum guaranteed speed provided when you order, and if it is less than 40 Mbps, then you shouldn't be ordering the 65 Mbps package!


I also note at the moment the cost in the first year between 35 and 65 is nothing at the moment. I assume this was the case when you ordered

StefanCampbell

Cheers. And yes agree have learnt to always check minimum speed guarantee