Waitrose/Britannia overstay PCN.

Ralph-y

if you can confirm the check out time to the store they should be able to produce the receipt.


make a back of an envelope calculation as to how much you have spent over the last years and tell the CEO that is how much the ticket will cost them over the next few years.


Ralph:cool:

MistyZ

Look, she's a very loyal customer. She did spend money on that occasion, she must have spent thousands over the years, she clearly likes Waitrose a lot. There was an overstay on this one day, just one.

Someone above uses the phrase 'from the heart', well that's the key I reckon. Plus the facts I've mentioned. The charge is incredibly unfair in this case and that also needs to be conveyed with confidence. While the Parking Company won't give a monkey's about any of this - it is all extremely relevant in the complaint to the CEO. None of this 'sorry but she doesn't have receipts' stuff - the PCN just should not have happened and must be cancelled.

NeilCr

MistyZ wrote: »

- the PCN just should not have happened and must be cancelled.

I agree with the second point - but not, necessarily, the first!

I think sometimes on here folks (not you MistyZ) forget that not all supermarkets are great big out of town ones with massive car parks. If OP's sister shops in a smaller store then I can see why they may well be ticketing overstayers (and 40 minutes is a reasonable amount of time)

I know I am boring on this but our Waitrose is a small, centre of town one with a fair size car park that would, very quickly, get full with non shoppers without some sort of control. And, to be honest, the regular customers are aware of the time limit - even though the signage is poor

Redx. I may be wrong but I don't believe you can extend your parking time in Waitrose stores (certainly not in ours, anyway)

Otherwise, fully with MistyZ here - especially the regular customer point.

Redx

I never go to waitys but I do know other stores allow it and fail to see why waitys don't allow it, it's a fairly common practice at most businesses including hotels , supermarkets , hospitals , retail parks with onsite office etc

I understand about your own circumstances but driving customers away is bad for business and one PCN could lead to a boycott by the affected customer, their family and friends

I can assure you that me and my family boycotted the Peel centre in Stockport, as did many others due to bad publicity and bad experiences, for many , many years

Recently Excel were kicked out and a new operator contracted, with free parking in the evening and on Sundays, presumably due to peer pressure

Obviously circumstances are different in summer in a small waitys in a seaside town and in that case I understand your viewpoint, but never in Manchester suburbs where the retail parks and supermarkets are purpose built with large car parks with planning permission allowed providing parking for local town centre shopping as well has been granted

My experience is with these mainly larger car parks and so yes my viewpoint is distorted but with good reasons and few if any are ethical about it near me

My local Asda , Sainsbury's and Morrison,s all allow you to extend the time, as does Crown Point retail park, it's a common practice and no reason why waitys don't allow it, it would even be considered an EA2010 issue for people like me as reasonable adjustment under the EA2010

I don't think you have realised just how much these sign in terminals have expanded exponentially in all forms of business all over the country, try going to a pub or restaurant or gastro pub or KFC or McDonald's or doctors surgery or wellness centre or gym or Wickes or B and Q etc to see for yourself, it's everywhere

So I understand and respect your arguments about your estate parking and local Waitrose in a small seaside resort, but try living in a massive conurbation where a vehicle is a basic necessity and car parks have been built to attract shoppers etc , we don't want punishing for going about our lawful business at the doctor's or hospital etc which can be miles from our small town , or our B and Q to get heavy items like I did recently due to a £35 delivery charge, which has Highview monitoring vehicles on a huge retail car park that could never fill up

NHS trauma centres are rarely near where anyone lives and parking can be a nightmare for both patients and staff , especially outside London where we don't have a joined up transport system but fragmented one where each requires it's own permit , different bus companies , rail , tram etc , all without a single ticketing system and rarely going past the trauma centres other than the services which may be limited or non existent at night or at weekends

Regards

NeilCr

Redx wrote: »

I never go to waitys but I do know other stores allow it and fail to see why waitys don't allow it, it's a fairly common practice at most businesses including hotels , supermarkets , hospitals , retail parks with onsite office etc

I understand about your own circumstances but driving customers away is bad for business and one PCN could lead to a boycott by the affected customer, their family and friends

I can assure you that me and my family boycotted the Peel centre in Stockport, as did many others due to bad publicity and bad experiences, for many , many years

Recently Excel were kicked out and a new operator contracted, with free parking in the evening and on Sundays, presumably due to peer pressure

Obviously circumstances are different in summer in a small waitys in a seaside town and n that case I understand your viewpoint, but never in Manchester suburbs where the retail parks and supermarkets are purpose built with large car parks with planning permission allowed providing parking for local town centre shopping has been granted

My experience is with these mainly larger car parks and so yes my viewpoint is distorted but with good reasons and few if any are ethical about it near me

My local Asda , Sainsbury's and Morrison,s all allow you to extend the time, as does Crown Point retail park, it's a common practice and no reason why waitys don't allow it, it would even be considered an EA2010 issue for people like me as reasonable adjustment under the EA2010

I don't think you have realised just how much these sign in terminals have expanded exponentially in all forms of business all over the country, try going to a pub or restaurant or gastro pub or KFC or McDonald's or doctors surgery or wellness centre or gym etc to see for yourself, it's everywhere

Regards

I fully understand how much the business has extended. I am out and about as much as anyone

We all have own experiences and I try to comment only on things I know about and/or have, actually, had happen to me. Apart from the occasional wild hypothesis when I have had wine!

As I have said, I generally agree with much of what is said on here and have no time for the majority of PPCs. I just think there are times (like my Waitrose) when it is needed. When I came down here the Waitrose staff did the car park monitoring (including a gate at the entrance). Anecdotally, it was stopped because of the threats they received

Redx

And I agree with you about the points you made about your estate issues and your local waitys

But you picked me out by name and dissed my viewpoint about how it is up north, so I have now politely explained my viewpoint which has 7 years of coming here after family and friends were falling foul if these issues back when it was a smaller problem and instead of me finding it has lessened, it has exploded into a massively over busy forum that has morphed from parking tickets into court case issues

If waitys wish to keep loyal and disabled customers they need flexible parking for genuine customers and having a terminal inside is how big supermarkets deal with it which was my point here

Sending a PCN in the post 2 weeks later does not stop indiscriminate drivers who park in a waitys by the seaside, nor does it stop terror#sts parking at Luton airport or LJLA either

But penalising a paying and loyal local customer drives them away, usually never to return, which has happened here unless waitys relent and change the rules for locals

If I received a PCN for loyal shopping at a supermarket, they would never receive another penny from me, the circumstances or made up rules and platitudes would never sway me , once bit , twice why , it's a personal and strong viewpoint of mine

Excluding your local issues , there is no reason to make a shopping trip 90 minutes and then penalise people for overstaying , make it 3 hours or 4 or 5 hours , but not all day , to deter people parking and going to work , I get that aspect so agree that a reasonable time should be set, but the key word is reasonable , and 40 or 90 minutes is not reasonable , certainly no good for me with my back problem of A.S.

I warned Asda they had a tiger by the tail if their parking companies ticket my vehicle and they eventually added my VRM to their whitelist of exempt vehicles

As there is no mandatory reason for displaying your number plate on private property, I agree with CM that a strategically placed blanket should thwart the George Orwellian Anpr cameras, or a number plate that spins round as in James bond , lol

Ticket me and you will regret it is my motto, it's what I live by, seeing as I act responsibly both on and off the road

Do you have any idea how many thousands of people I have advised on here in over 6 years if coming here ? How many tens of thousands of pounds they have saved due to my advice ? Check my profile , the thanks exceeds the number of posts , same as coupon mad an Umkomaas and others

I gave given to crowdfunding for Beavis and nurses etc and lobbied my MP over these issues, plus written to the DCLG as well when they did their public survey

Regards

beamerguy

My local Waitrose has a car park operated by the council.
80p for an hour, if you want longer you just put in more money.
You can then provide the ticket at the checkout and the amount is deducted from the bill.
No ANPR, just a council warden who is not pro-active
Car park holds about 500 cars and always spaces available
It's a WIN WIN for all concerned

No need for parking vermin whose only purpose in life is to collect as many £100 as possible. Entering your reg number in store is just a trap. The CEO's of companies don't have a clue about the evil ways of parking vermin

When I want to book a hotel, I always phone them and ask "do you employ parking scammers in your car park". If the answer is yes, I tell them no thanks, you do not deserve my business.
Same as going out for sunday lunch in a pub, I always check first and again if they have vermin in the car park, I tell them why they cannot expect my business
For the likes of KFC and MCD's, it's got to be a drive-thru

So, I am fully aware of what's going on in my area, I spend my money in outlets who are vermin free and there are loads of them.

I have only ever had 2 parking tickets which were years ago and both were cancelled by the CEO's

Residential scamming is different but people should do their homework first

The lesson is to know and understand the map where scammers reside and boycott the companies who use them and telling the companies why you are boycotting them.
It's easy to live a vermin free life

NeilCr

Redx wrote: »

And I agree with you about the points you made about your estate issues and your local waitys

But you picked me out by name and dissed my viewpoint about how it is up north, so I have now politely explained my viewpoint which has 7 years of coming here after family and friends were falling foul if these issues back when it was a smaller problem and instead of me finding it has lessened, it has exploded into a massively over busy forum that has morphed from parking tickets into court case issues

If waitys wish to keep loyal and disabled customers they need flexible parking for genuine customers and having a terminal inside is how big supermarkets deal with it which was my point here

Sending a PCN in the post 2 weeks later does not stop indiscriminate drivers who park in a waitys by the seaside, nor does it stop terror#sts parking at Luton airport or LJLA either

But penalising a paying and loyal local customer drives them away, usually never to return, which has happened here unless waitys relent and change the rules for locals

If I received a PCN for loyal shopping at a supermarket, they would never receive another penny from me, the circumstances or made up rules and platitudes would never sway me , once bit , twice why , it's a personal and strong viewpoint of mine

Excluding your local issues , there is no reason to make a shopping trip 90 minutes and then penalise people for overstaying , make it 3 hours or 4 or 5 hours , but not all day , to deter people parking and going to work , I get that aspect so agree that a reasonable time should be set, but the key word is reasonable , and 40 or 90 minutes is not reasonable , certainly no good for me with my back problem of A.S.

I warned Asda they had a tiger by the tail if their parking companies ticket my vehicle and they eventually added my VRM to their whitelist of exempt vehicles

As there is no mandatory reason for displaying your number plate on private property, I agree with CM that a strategically placed blanket should thwart the George Orwellian Anpr cameras, or a number plate that spins round as in James bond , lol

Ticket me and you will regret it is my motto, it's what I live by, seeing as I act responsibly both on and off the road

Do you have any idea how many thousands of people I have advised on here in over 6 years if coming here ? How many tens of thousands of pounds they have saved due to my advice ? Check my profile , the thanks exceeds the number of posts , same as coupon mad an Umkomaas and others

I gave given to crowdfunding for Beavis and nurses etc and lobbied my MP over these issues, plus written to the DCLG as well when they did their public survey

Regards

I, absolutely, did not pick you up by name as far as I am aware - other than saying you can't extend in a Waitrose car park.. I said "some people on here" about large supermarkets and I stand by that. If you can point me to where I have "called you out by name" then I will more than happily amend/delete that post.

I have no desire to upset you. You are a lovely person and do an awful lot to help folks on here. If I have, inadvertently, caused you hurt then I, unreservedly, apologise.

I thought/hoped I was making a general point.

Redx

I can assure you that you have not upset me, I am making myself clear as to my mindset after coming here for over 6 years and having helped people in person and on here why I say what I say about stupid short sighted retailers etc, you had a valid point about your local shop and said so

It may be the case that waitys don't allow you to extend shopping time, which is short sighted when their competitors do , like my local Morrisons for example

Never mind their obligations under the EA2010 law which nobody can question , even my local council allows an extra hour on top of time paid in their council car parks, for B B holders, in order to comply

You mentioned my name in the reply to Misty's about waitys, whereas I was using my knowledge about other supermarkets to reply as to what may be possible, or should be possible, I cannot second guess every retailer or their failures etc, far too complicated , but I know it can definitely be done in my local Morrisons and what Asda did when I pointed out their error under the EA2010 when they told me it wasn't possible, their solution was a whitelist addition for my vehicle

Ie reasonable adjustment

I have respect for your issues and local problems that may need special measures, I get what you say and respect it, but it doesn't wash in the vast metropolis of Manchester, I can assure you of that

Where you really shine us your knowledge of managing agent for the estate management , knowledge of leases and other such tenancy issues etc that I know nothing about, so I respect you for those insights and advice that you give, it takes all sorts and this forum is better with you than without you

I have just expanded on my side so you understand the work and knowledge I use and have gleaned over the last 7 years or so, which is why I say what I write, doesn't mean your local issues don't matter, I can fully understand why your local waitys don't want selfish day trippers parking up, or buying a mars bar and staying all day , lol

Tempting but selfish , lol

So no , you haven't upset me, but I hope you have learned why I say what I do, which may be general advice only , may not meet local issues , but the Clacton debacle with smart parking is yet another way they take the p*** out of shoppers

So I have no sympathy for big retailer's who take the pppp out of loyal shoppers, sorry , lol
So with those I am one of the some people , hence my explanations

90 minute maximum times are a definite joke

What about McDonald's etc where Met claim to have done a survey of customers inside the shop , utter rubbish ( but do allow customers to extend their parking time ), utter con

Or petrol stations that sell food but only allow 20 minutes onsite time ?

Or e top-up vehicle charging stations that allow e topups but send a PCN for overstaying when customers are still charging electric vehicles and they aren't full ? Double the allowed time onsite and you get rid of the problem

The list goes on and on , lol

Respect

Coupon-mad

I may be wrong but I don't believe you can extend your parking time in Waitrose stores (certainly not in ours, anyway)

Not in my local either, but that's illegal if the driver/passenger is disabled of course, so if this ever happened to me when transporting a disabled person in my family, then their CEO would be hearing my wrath.

Sounds like the driver in the OP is not disabled but it was said:

(it's been her local store for 15+ years)

..so that certainly needs an angry complaint to the CEO, saying she will never return.