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PRIMUS - major problems?

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  • BritBrat
    BritBrat Posts: 3,764 Forumite
    My question is
    If she were to switch to Primus to take advantage of the free evening/ weekend calls, will she lose out the option to be using services such as 18185 and 1899.

    Not if she retains BT line rental.

    If she moves away from BT then other providers do not have to let you have access to all numbers but BT do.

    So if she signed up to primus option saver 2 (the free one) then she would get free evening/weekend national calls and still be able to prefix 18185 as she does now for international calls.

    I am not the expert here and I am sure one will be along soon.

    Just make sure you dont transfer the line rental away from BT.
  • eagleeye
    eagleeye Posts: 284 Forumite
    I have been trying to contact primus about my billing problems but their free phone number is no longer working.Are they going to be bankrupt?
  • eagleeye wrote: »
    I have been trying to contact primus about my billing problems but their free phone number is no longer working.Are they going to be bankrupt?

    No !!!! 0800 036 0094 Option 2 is working fine,and the web access now appears to be ok.
  • 1882
    1882 Posts: 497 Forumite
    Part of the Furniture 100 Posts
    Finally replied to my email - only took them 2 and bit weeks! Start with Skytalk next week :)

    Incidentally they said
    Over the course of the last few weeks, we have had a few problems with the service.

    This is because we changed the carrier company that we route our calls through, and also our head office moved location.

    It had created problems with some of our services, however all issues have now been resolved and you should have no problems with the service.

    I apologise for any inconvenience this has caused you.

    Regards
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