Capital One credit card customers hit by IT issues 20 August 2019 at 12:08PM in Credit cards 7 replies 1.5K views

Former_MSE_Naomi

Credit card provider Capital One has apologised for ongoing "technical issues", as customers say they are unable to log into their accounts or make payments...

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'Capital One credit card customers hit by IT issues'

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[Deleted User]

"We've asked Capital One when the problems are expected to be fixed, and whether late payment fees will be waived for customers who were unable to log on to pay their bills. "

You can still make payments by Bank Transfer/Faster Payments as per your statement instructions.

That's not an excuse really...

kourtneyd

We were also a victim of this issue, but it snowballed into a nightmare for my business. We have a business credit card with Cap 1, after the data breach they changed the verification process for signing on, it made it impossible for us to sign on, we could not receive the texts or phone calls. We spent hours that could be counted in days trying to resolve this on the phone. Then they turned the tables on us, and sent our case to fraud department and put a permanent restriction on the card because they said we did not pass the identity verification process (submit drivers license). We did submit the drivers license, they said it was blurry, they are just refusing to let us access our account. They won't send me statements, or my cash rewards. They won't even tell me what purchases were made, I have not seen a statement since the data breach. Now I can't balance my books. They have created a nightmare for my business. I had a balance of $17k, and I paid it to avoid fees, but they refused to send me a statement of good standing. Isn't this insane?

Is there anyone else going through something like this?

[Deleted User]

kourtneyd wrote: »

Is there anyone else going through something like this?

Yes. You are, on your duplicate post here -
https://forums.moneysavingexpert.com/showthread.php?p=76550227#post76550227

But if your use of dollars means you're one of our American visitors, you'd be better off seeking help in your homeland, rather than the UK.

Ben8282

kourtneyd wrote: »

We were also a victim of this issue, but it snowballed into a nightmare for my business. We have a business credit card with Cap 1, after the data breach they changed the verification process for signing on, it made it impossible for us to sign on, we could not receive the texts or phone calls. We spent hours that could be counted in days trying to resolve this on the phone. Then they turned the tables on us, and sent our case to fraud department and put a permanent restriction on the card because they said we did not pass the identity verification process (submit drivers license). We did submit the drivers license, they said it was blurry, they are just refusing to let us access our account. They won't send me statements, or my cash rewards. They won't even tell me what purchases were made, I have not seen a statement since the data breach. Now I can't balance my books. They have created a nightmare for my business. I had a balance of $17k, and I paid it to avoid fees, but they refused to send me a statement of good standing. Isn't this insane?

Is there anyone else going through something like this?

Did you really have to sign up to a forum in a foreign country (dollars, drivers licence) and resurrect a 4 month old dead thread on a different topic just to spam us with this nonsense?

45002

Past couple of hours, Reports that the app hasn't been working saying "No internet connection" which is rubbish.

Not working on wifi or mobile networks.






....

Ben8282

45002 wrote: »

Past couple of hours, Reports that the app hasn't been working saying "No internet connection" which is rubbish.

Not working on wifi or mobile networks.






....

I assume you do realise that this is a 4 month old thread?

45002

Ben8282 wrote:

I assume you do realise that this is a 4 month old thread?

Yes, don't worry about it :beer: