Airport Meet & Greet Issues

engmpoll

Hi,

I’ve recently returned from a family holiday where we used an airport Meet & Greet service for storing our car. Upon return and collection of the vehicle, when approaching the car it was evident it was sat at a strange angle. Closer inspection revealed a screw in the near side rear tyre and therefore a standard flat tyre or so I thought. Thinking no more of it other than being “one of those things” I set about replacing the wheel for the spare as quickly as possible to get the family on the road and home.

A few days later I went to get the tyre fixed/replaced when the tyre fitter noticed a crack in the alloy wheel. The crack certainly didn’t exist when I dropped the vehicle off with them, travelling 70 trouble free miles to the airport family and suitcases in tow. The car was also serviced by the main dealer 2 days before dropping the vehicle off at the airport, no issues/anomalies were identified.

I’ve approached the Meet & Greet team at the airport who are saying that because I didn’t notify them of the damage before leaving, they will not open an investigation. To be honest if it was just the tyre I wouldn’t of bothered contacting them, punctures are one of those things, but as the main dealer has confirmed the crack in the alloy occurred from driving on a flat tyre.

Any suggestions on how to proceed with this? I have picture of me changing the wheel at the airport and the damage to the tyre/alloy plus the main dealer report, but unsure on how to package this to them. I’m just annoyed someone has driven the car with a low tyre pressure alarm, simply ignored it and hence left me with a bill of over £1000.

Thanks in advance.

Ms_Chocaholic

Do you have something in writing from the main dealer confirming how the crack is likely to have occurred, if not, is this something the main dealer would be happy to provide.

LBA and then small claims.

engmpoll

Yes I have a service report from the main dealer, headed paper etc.

LBA? Can you confirm the acronym?

Thanks.

daveyjp

Letter Before Action.

Write to the company briefly outlining the issue, set out the compensation you are seeking due to their negligence and given them 7 days to respond.

engmpoll

So no need to use a solicitor for the LBA? Does it not carry more gravitas if it comes from a solicitor or does the Practice Direction on Pre-Action Conduct sufficiently ensure a response to any letter I could send personally?