J. Lewis car seat faulty - want me to take it in?

Ms_Chocaholic

Is your baby due a new seat soon? Could you return it, hopefully for an exchange, sell the brand new one and use the proceeds to buy the next size up.

dollywops

I had an issue with my Joie 360. The straps kept getting twisted and it was really difficult to untwist them. I contacted John Lewis and they offered to replace the car seat. All I had to do was take the new one out of the box when it was delivered and then put the faulty one back in the box. I was charged for the replacement car seat (fair enough). JL arranged collection of the faulty car seat and as soon as they received it back, they refunded me.

sheramber

Taking it to a store would probably be a quicker resolution.

Posting it means you will be without a car seat for a while. How would you manage without a seat of you cannot manage without one to go to a store

However, you do have options

https://www.expertreviews.co.uk/technology/1408331/return-a-product-to-john-lewis

How to return your product

You have a few options for returning products dependent on whether you purchased in store or online.

If your item was purchased in store, you can return it to any John Lewis & Partners store (excluding Heathrow) to sort your refund or exchange.

If purchased online, you have a few more options. You can return your item at any John Lewis & Partners store, or you can arrange for your item to be collected from your home through myHermes with pre-paid postage stickers you can print off. You’re also able to use Collect+ and Royal Mail to send back your item, but this does require going to one of their own shop locations to send your product off. Finally, as an online customer you have the option to return your product to a Waitrose & Partners store.

buel10

Thanks for this. We are now at the store, an hour away....and they don’t sell car seats!!

theonlywayisup

buel10 wrote: »

Thanks for this. We are now at the store, an hour away....and they don’t sell car seats!!

It would have been prudent to have checked before you went.

ToxicWomble

Don’t want to do or think anything for themselves and wants to blame someone else all the time - seems to be the typical response nowadays
Take some ownership and responsibility yourself

Lip_Stick

dollywops wrote: »

I had an issue with my Joie 360. The straps kept getting twisted and it was really difficult to untwist them. I contacted John Lewis and they offered to replace the car seat. All I had to do was take the new one out of the box when it was delivered and then put the faulty one back in the box. I was charged for the replacement car seat (fair enough). JL arranged collection of the faulty car seat and as soon as they received it back, they refunded me.

I'm a bit confused about the bit on bold. You were made to pay for a replacement car seat when the old one became faulty?

shaun_from_Africa

Lip_Stick wrote: »

I'm a bit confused about the bit on bold. You were made to pay for a replacement car seat when the old one became faulty?

You missed one important part of the post you replied to:

dollywops wrote: »

I was charged for the replacement car seat (fair enough). JL arranged collection of the faulty car seat and as soon as they received it back, they refunded me.

This happens with a few companies.
They charge you for the replacement but then refund when they receive the faulty item back.
By doing it this way, they don't have to wait until they receive the faulty goods before sending out a replacement so the consumer gets a new item far sooner.

buel10

theonlywayisup wrote: »

It would have been prudent to have checked before you went.

I’m not stupid - we did check with customer services who assured us that they did.

buel10

ToxicWomble wrote: »

Don’t want to do or think anything for themselves and wants to blame someone else all the time - seems to be the typical response nowadays
Take some ownership and responsibility yourself

Assumption is the mother of all f**k ups, you silly sod. Don’t assume, and see my post above.
People like you give this forum a bad name. No wonder they put the reminder on here to be civil and not judge. That’s to people like you!!