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Sainsbury's Nectar Points Redemption - RUBBISH
SevenOfNine
Posts: 2,382 Forumite
I've been collecting (& redeeming) Sainsbury's nectar points for some years now.
No problem accessing the account on the website nectar.com everything I need to do there, request new card, link with partner sites, offers etc.
Unfortunately, for me, Sainsbury's decided to 'trial' a new site nectar.sainsburys.co.uk without bothering to tell me, I was shoved into the 'trial'. Discovered by myself that there are now 2 websites, at first suspicious that one was some sort of scam/phishing thing & unable to access either site, after much frustration & a few phone calls I'm helped to access the 'trial' site.
This contains very little information apart from how many points I have, & how much they are worth (which I can get from the back of my receipts anyway), also has offers of the week & tells me all the partners I can use now to collect/spend points. Info but no facility for action.
Great, except I'm still locked out of my nectar.com account, password no longer works, each time I try to use the "forgotten my password" process I get a "nectar collector cannot be validated" message.
Sainsbury's customer service sucks, though everyone is polite & friendly, no actual solution AT ALL. I just get constantly referred back to the 'trial' helpline, who have no clue as to why I can't access nectar.com as the same password "should work" - IT DOESN'T!
Been told to clear my cache (done), use alternative to Google (done), nope, nothing works. I could not 'link' with Argos to earn points on a product, at least someone at Sainsbury's had them put on manually for me - then referred me back to the useless 'trial' helpline.
I can't order a replacement card, have only been able to link with Ebay, but none of the other new partners, so can't take advantage of any good spending offers from them.
Round & round in circles with no solution - even tried emailing the CEO, ended up back where I started - referred to the trial helpline :mad::mad::mad::mad::mad:
What is the point of a 'trial' when a customer says "IT'S NOT WORKING" & that is ignored? The helpline insist my password should be the same on both accounts, & seem to have given up on figuring out why it CLEARLY ISN'T & I can't even select a different one.
I give up. Rant over.
No problem accessing the account on the website nectar.com everything I need to do there, request new card, link with partner sites, offers etc.
Unfortunately, for me, Sainsbury's decided to 'trial' a new site nectar.sainsburys.co.uk without bothering to tell me, I was shoved into the 'trial'. Discovered by myself that there are now 2 websites, at first suspicious that one was some sort of scam/phishing thing & unable to access either site, after much frustration & a few phone calls I'm helped to access the 'trial' site.
This contains very little information apart from how many points I have, & how much they are worth (which I can get from the back of my receipts anyway), also has offers of the week & tells me all the partners I can use now to collect/spend points. Info but no facility for action.
Great, except I'm still locked out of my nectar.com account, password no longer works, each time I try to use the "forgotten my password" process I get a "nectar collector cannot be validated" message.
Sainsbury's customer service sucks, though everyone is polite & friendly, no actual solution AT ALL. I just get constantly referred back to the 'trial' helpline, who have no clue as to why I can't access nectar.com as the same password "should work" - IT DOESN'T!
Been told to clear my cache (done), use alternative to Google (done), nope, nothing works. I could not 'link' with Argos to earn points on a product, at least someone at Sainsbury's had them put on manually for me - then referred me back to the useless 'trial' helpline.
I can't order a replacement card, have only been able to link with Ebay, but none of the other new partners, so can't take advantage of any good spending offers from them.
Round & round in circles with no solution - even tried emailing the CEO, ended up back where I started - referred to the trial helpline :mad::mad::mad::mad::mad:
What is the point of a 'trial' when a customer says "IT'S NOT WORKING" & that is ignored? The helpline insist my password should be the same on both accounts, & seem to have given up on figuring out why it CLEARLY ISN'T & I can't even select a different one.
I give up. Rant over.
Seen it all, done it all, can't remember most of it.
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Comments
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I don't know why you've been referred to nectar.sainsburys.co.uk as the 'new' Nectar website is: new.nectar.com and you *should* be able to log in with your existing 'old' Nectar credentials.
As for the 'old' nectar.com have you got a smartphone to download the app and see if you can log in from there?It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.0 -
I've always gone to nectar.com and don't get redirected to nectar.sainsburys.co.uk.0
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I don't know why you've been referred to nectar.sainsburys.co.uk as the 'new' Nectar website is: new.nectar.com and you *should* be able to log in with your existing 'old' Nectar credentials.
As for the 'old' nectar.com have you got a smartphone to download the app and see if you can log in from there?
No smartphone I'm afraid!
https://nectar.sainsburys.co.uk is the new nectar according to CEO's office & 'old' nectar, it even welcomes me nicely to "Meet new Nectar". CEO's & old nectar staff both said it is being "trialled".
Just spoke to new nectar who still insist I should be able to log on to new nectar.sainsburys.co.uk & nectar.com with the same password & can't understand why it won't work.
Advised me to change my password through the new nectar account & it would update the old a/c as well - tried that there & then, didn't work. He emailed me a link to go through it with that - it didn't work.
Offered to remove me from the trial, what's the point of that, then I won't be able access either a/c at all. He thinks that might work & I'll be able to access old nectar........yeah right!! If this is a trial they need to get it working, not remove those it's not working properly for.
DCFC79 - I wish the same for me, presumably you're luck enough not to have been dumped into this 'trial'.
Seen it all, done it all, can't remember most of it.0 -
Have you contacted the team at Necter.com?
https://help.nectar.com/app/chat/chat_launch
I've had an error message saying my 'personal data is not validated'. What does that mean?
Answer
If you get this message when you're trying to register or set up your online account, just chat with us and we'll be happy to sort this for you.
The reason you see the message could be that you've got more than one account with us. We recognise you from your email address and mobile number, so if they're used on more than one Nectar card, we can't 'validate' your details.
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Why are you even bothering with Sainsbury? They bought ARGOS and have changed the merchandise ARGOS sell. You cant collect points in the catalogue showroom. Why not?0
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Have you contacted the team at Necter.com?
https://help.nectar.com/app/chat/chat_launch
I've had an error message saying my 'personal data is not validated'. What does that mean?
Answer
If you get this message when you're trying to register or set up your online account, just chat with us and we'll be happy to sort this for you.
The reason you see the message could be that you've got more than one account with us. We recognise you from your email address and mobile number, so if they're used on more than one Nectar card, we can't 'validate' your details.
[/QUOTE
Yes, rang nectar'com team (3 times now), but they just say I need to speak with the "new nectar team" & transfer my call. Tried the on-line chat, she suggested a password format I should try, presumably in case I had not understood the instructions when entering a new password.....8 or more characters, 1capital, 1 number, not that hard even for a dipstick like me!
Still, I keyed in her suggestion, nope, same message "nectar collector cannot be validated". So she helpfully gave me an 0800 phone number to call instead.
Their Face Book page also gave me the 0800 number via messenger, pity it doesn't actually seem to exist!
I don't have 2 accounts unless being unknowingly participating in this 'trial' created a 2nd one?? But at least I have now been assigned an IT manager to monitor the unravelling of what has happened & to ensure it's put right.
I'm almost hoping the new system goes live for every nectar card holder so I can watch the resulting mess.Seen it all, done it all, can't remember most of it.0 -
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Nectar has to be one of the most badly run reward points systems ever.
I would add to my card the offers on the website but rarely did the points actually get added to my account.
I gave up in the end.0 -
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