Interparcel Courier threatening Court Action

Manxman_in_exile

photome wrote: »

I am confused

I don't think it's you that's confused.

Purple_Rain

Dear Soolin : Although you used a private account this is clearly a business transaction and I think you will struggle to argue otherwise.
I don`t know from where you clearly think its Business transaction ? I booked through private account paid due through my paypal ( private account ) - although this is not the matter how I paid or booked,never mind.

Purple_Rain

Let me Try again
As We Declared Size ( small ) its correct we have all the evidence , but the size(Large) they saying it is incorrect and asking for extra money to pay without any evidences, I hope I made this cleared.

(previously I just copy paste the sentence from email which made confusion about actual and declared sizes , sorry.)

Purple_Rain

We Declared as 80 x 60 x 53 cm - Which is Correct with evidence provided to interparcel.

Carrier claimed 182 x 71 x 54 cm - without any single evidence.

waamo

Purple_Rain wrote: »

Dear Soolin : Although you used a private account this is clearly a business transaction and I think you will struggle to argue otherwise.
I don`t know from where you clearly think its Business transaction ? I booked through private account paid due through my paypal ( private account ) - although this is not the matter how I paid or booked,never mind.

If the item was purchased for use by your business then the fact you paid out of your private account is irrelevant. It's a business purchase.

Matty36

First it a box, then pallet then a box again

Then you say its medium sized, interparcel claiming its large then your last post states its small. Since when is a 6 foot parcel classed as medium or small?

Then it starts off as 18kgs but ends up as 10kg.

Am I being thick or are my trolly senses startin to tingle?

cmthephoenix

This is so, so confusing but OP are you saying that you had the tick-box option to declare the parcel as either fitting


a) 80 x 60 x 53 cm


or

b) 182 x 71 x 54 cm


And you chose a) ?


Further that you have then only provided photographic evidence of 2 of the dimensions?


Then of course they are going to ask you for photographic evidence of the 3rd dimension as well otherwise you can't prove it fitted within the option you selected.


For arguments sake if you had a parcel that was 53.1 x 53.1 x 53.1 cm then option b) would be the correct option to pick.


What were the actual all 3 dimensions that you have photographic evidence for?

Aylesbury_Duck

Purple_Rain wrote: »

Dear Soolin : Although you used a private account this is clearly a business transaction and I think you will struggle to argue otherwise.
I don`t know from where you clearly think its Business transaction ? I booked through private account paid due through my paypal ( private account ) - although this is not the matter how I paid or booked,never mind.

It's a business transaction. In your posts you talk about "we", "us", a "member of our team" and "our legal department". Those are very odd ways to refer to family or friends.

You can't act as a consumer when ordering and then expect to employ the services of your business to justify and deal with your complaint.

It does matter because your rights are different as a business.

You sound as confused on this point as you do on the dimensions.

soolin

Purple_Rain wrote: »

Dear Soolin : Although you used a private account this is clearly a business transaction and I think you will struggle to argue otherwise.
I don`t know from where you clearly think its Business transaction ? I booked through private account paid due through my paypal ( private account ) - although this is not the matter how I paid or booked,never mind.

You have copied and pasted the discussion you have had with Interparcel. In that discussion *you* clearly indicated that you were acting as a business, how you paid is immaterial.

Like many small businesses I buy using a private bank account or my micro PayPal account, which is private, however my purchases are B2B transactions as they are for my business.

so, you need to concentrate on B2B rights and be extremely clear what you are saying. For instance, you state you need to wait for the right person to come back from holiday to measure the height of the box, yet that does not tally with your argument that your box is the correct size as declared. If you haven't measured the box how do you know what the size was?

soolin

cmthephoenix wrote: »

This is so, so confusing but OP are you saying that you had the tick-box option to declare the parcel as either fitting


a) 80 x 60 x 53 cm


or

b) 182 x 71 x 54 cm


And you chose a) ?


Further that you have then only provided photographic evidence of 2 of the dimensions?


Then of course they are going to ask you for photographic evidence of the 3rd dimension as well otherwise you can't prove it fitted within the option you selected.


For arguments sake if you had a parcel that was 53.1 x 53.1 x 53.1 cm then option b) would be the correct option to pick.


What were the actual all 3 dimensions that you have photographic evidence for?

Stand by to be even more confused!

This is the interparcel site, https://uk.interparcel.com/?gclid=EAIaIQobChMIrNzCp6eE5AIVw7HtCh3eFQkMEAAYASAAEgJX2vD_BwE
It requires packed dimensions for an accurate quote , something that the OP needed to trust the sender on. So if sender had mis sized the box OP might have incorrectly filled out the dimensions, hence the confusion.