Principles/Santander - but Should I also complain to Genworth now? (Because of the deadline)

sun73

freckleston wrote: »

Thank you for this, just to confirm that I understand the company you referring to, is it GE Capital or Genworth the underwriters. Thanks

That was the previous name, now called AXA. However, the underwriter of your PPI was a subsidiary known as Financial Insurance Company Ltd. FOS asked me to fill in a fresh complaint form using the original name because it gave FOS jurisdiction, I think.

When Santander investigate a PPI complaint they do so on behalf of the current insurer. I’m not sure if this method gives the customer access to FOS, unless you quote the original underwriter Financial Insurance Co. Ltd. Give them a ring if your complaint is rejected. Hope this helps.