E-on are overcharging me!!!

Coreylawd

@Gerry1
its with the old private let. our new house is with a different electrical company and the final bill was given as £591.08 and they said on the phone it was a final bill, so they must have gotten a reading from somewhere right? we are just struggling to believe that it can possibly be that high! when she got the house nothing was ever mentioned about that. the agent that was there when she signed the lease told her that "electricity is sorted, don't worry about it" and never mentioned anything about meter readings, or estimated bills. neither did e-on during the first phonecall, they just said they would be out every 6 months to do a meter reading. never suggested to do it yourself, and i know for a fact because i made that phonecall myself. i'm sorry if this is hard to understand, or i am missing out information. i just feel so physically sick, this could make the next few months miserable

Robin9

Just to confirm - your issue is with your girlfriends flat and not the property you moved into on June 25th ?

Has she/you got a bill from Eon which includes the readings when she moved in. Does this bill have a letter E for estimated or A for Actual against the readings. What was the tariff- E7 or E10 or Standard or what.

Do you/she have a final bill for when you moved out on June 25th ?

In between times how much had she paid ? Were all these bills from Oct - June based on Estimated readings. Did you/she ever give Eon a reading ?

The only way Eon would get a final reading from is if you gave it - otherwise they will just guess.

I am assuming this is an all electric (ie no gas) flat heated by storage heaters or similar.

Gerry1

The OP is learning the hard way that you need to know the tariff you are on, and to make sure you give meter readings, especially when you move in and move out. Ignore this or hope that others do it for you and it will probably all end in tears. Sorry if that sounds harsh, but that's the reality; it's the school of hard knocks.

Similarly, forget all the emotion: you need to deal with FACTS, and that means real meter readings and real kiloWatt hours.

Get E.On to read the old meter now and make an estimate of what the reading would have been when you moved out. Ask for time to pay if necessary.

Above all, sort out the arrangements where you're living now or you'll have a similar problem all over again. Take meter readings monthly, find out what tariff you're on and shop around.

Coreylawd

@Robin9 yes, the issue is with the old flat that we moved out of. she never recieved any letters or emails that contained the readings, and the Bill is the Actual final bill. not estimated. The bills from Oct-June were estimates. December is at £111.68 and that was when they did the meter reading, so that one is the actual price. they done the reading at the start of december and once again never said anything to us about needing to do it. he looked at it, wrote down some numbers and then left. and you are correct, it was all electrical including the shower but we were never in there very long, in order to save money.

@Gerry1 totally she had no idea, nobody has ever explained anything like this to either of us. neither of us knew anything about tarrifs, and nobody mentioned anything to slightly hint towards anything being done wrong. she moved in and the agency said they would handle everything, not to worry... could e-on still do a meter reading? what if someone else has moved into that private let by now?

Robin9

Coreylawd wrote: »

.....................the agent that was there when she signed the lease told her that "electricity is sorted, don't worry about it" and never mentioned anything about meter readings, or estimated bills. neither did e-on during the first phonecall, they just said they would be out every 6 months to do a meter reading. never suggested to do it yourself, ......................:(

That's what I was referring to in #2 - never, never rely on someone else to do meter readings. It is rare for any supplier to read meters these days.

??????????????????? I hope your managing of your new property is better than it was for the old one. Did you give meter readings when you moved in - then swop suppliers and have been reading you meter at least monthly ever since ?????????????????????

Smodlet

I'm out; the lack of punctuation and paragraphs gives me a headache.

OP, you're in good hands on here.

Coreylawd

@Robin9
yes, we understand that now. realy bad mistake to make, but it will only be happening once in this lifetime the new propertly is payed using a purple key and is also expensive. again i apologise for my typing.
so basically i should call E-on and request a bill that shows usage, aswell as attempt to get a reading from the old house?

Gerry1

Coreylawd wrote: »

@Gerry1 totally she had no idea, nobody has ever explained anything like this to either of us. neither of us knew anything about tarrifs, and nobody mentioned anything to slightly hint towards anything being done wrong. she moved in and the agency said they would handle everything, not to worry... could e-on still do a meter reading? what if someone else has moved into that private let by now?

Well, pick yourself up, dust yourself down and start all over again, as the song goes. The good news is that you can learn from your mistakes and not face a similar problem in your new place. But you do have to wake up a bit I'm afraid, e.g. have you read the meter in the new property and sent it to your current supplier? What tariff are you on now? Don't delay, do it today !

The old meter will have to be read from time to time and it may turn out that you've been billed on an estimate that was far too high. Keep chasing E.On until they get an accurate new reading. You'll probably still have to settle for some sort of revised estimate (unless the new occupier did the right thing and gave an opening reading) but at least it should be a bit more accurate. You could always try sending an SAE to The Occupier at the old address asking whether they gave an opening meter reading, and if not, what the current reading is.

Ask the agency what the closing read was. If they had said they would look after this but failed to so so, then try asking them for some compensation if you're still faced with an estimated bill you consider to be unreasonable.

Gerry1

Coreylawd wrote: »

the new propertly is payed using a purple key and is also expensive.

Yes, a pre-payment tariff is likely to be an expensive tariff !

If you can trust yourself to send meter readings frequently and to pay the bills in full, a credit meter might be better. For example, you could read the meter every week, work out what you've used and put the money aside. Don't forget the daily standing charge and VAT. If you have gas, that's far cheaper than electricity for heating.

Coreylawd

totally agree. an absolute disaster to learn from. can't wait until it's over.
unsure what tariff we are on, dont think we have any at all. they are supposed to call us back to arrange a date to put in a new meter or something, then we can go to a smart meter. right now we just take the purple key to the shop and put money on it directly. we put £30 on electric at the end of last month and it's already at £2.03. we don't have any credit to phone them until the end of this month when we get paid. we gave them a reading when we first moved in to this current property and everything seems to be fine..expensive, but fine.
so we just need to push E-on for a accurate reading of the old meter? and also get in touch with the agency for the closing read.
and thank you for your time gerry, this is incredibly helpful. thank you