O2 Refresh Tariff Rip-Off

Revoraman

Pass the word around please----steer clear of O2 Mobile Phones Services!

Just signed up 3 days ago, after being reassured by not one, but two overseas-based O2 call-centre LiveChat agents that O2's Pay-Monthly Refresh Tariff Contract could be cancelled anytime within a 14-Day 'cooling off' Period. Guess what? It's a complete fib even despite a Doncaster-based CS person confirming that this Pay Monthly Refresh Tariff can be cancelled within that 14-day period, and only a pro-rata charge, i.e. date up to when this Contract was cancelled, would be made. A pure outright lie!

Because, just now, an O2 CS person based in Leeds has just stated that their own call-centre agents(India) and that Doncaster-based CS person, gave out duff info, because O2 will make a Rip-Off charge of £31 even if that Contract is cancelled within 3 days of a 14-Day cooling-off period!!! So, beware O2 lies!

oldagetraveller

Whether this applies to both instore and online agreements I don't know.
You did, of course check all this before signing up?

9. Right of Withdrawal/“Cooling-Off”9.1You have the right to withdraw from the Credit Agreement, without giving any reason, before the end of 14 days beginning with the day after the day on which this Credit Agreement is made; or (if later) when you receive the Device. The right you have to withdraw from this Credit Agreement does not affect your agreement for the purchase of the Device (which is governed by the Pay Monthly Mobile Agreement). 9.2To exercise your right to withdraw, you need to notify us on one of the numbers listed below or visit an O2 store, giving details of this Credit Agreement. If you wish to keep the Device, you must repay the Amount of Credit in full without delay and, in any event, no later than 30 days beginning with the day after the day on which you givenotice of withdrawal and you will not have to pay any interest accrued from the date the credit was provided to the date of repaying it as no interestis chargeable. Please visit an O2 store or call us on one of the numbers listed below and make payment using your debit or credit card.

d123

Revoraman wrote: »

Pass the word around please----steer clear of O2 Mobile Phones Services!

Just signed up 3 days ago, after being reassured by not one, but two overseas-based O2 call-centre LiveChat agents that O2's Pay-Monthly Refresh Tariff Contract could be cancelled anytime within a 14-Day 'cooling off' Period. Guess what? It's a complete fib even despite a Doncaster-based CS person confirming that this Pay Monthly Refresh Tariff can be cancelled within that 14-day period, and only a pro-rata charge, i.e. date up to when this Contract was cancelled, would be made. A pure outright lie!

Because, just now, an O2 CS person based in Leeds has just stated that their own call-centre agents(India) and that Doncaster-based CS person, gave out duff info, because O2 will make a Rip-Off charge of £31 even if that Contract is cancelled within 3 days of a 14-Day cooling-off period!!! So, beware O2 lies!

What exactly are they charging you for? Minutes/texts/data used?

It is entirely possible to cancel a Refresh contract in the first 14 days (at least if bought online, I haven’t checked the terms for signing in store). I know of a number of people who sign up to refresh and then immediately cancel the airtime component at zero cost (having made no chargeable use of the sim) as a way to get a cheaper handset.

dcfc67

i'm looking at an iPhone 8 for a child.
£599 to buy cash but staff instore said buy on a refresh tariff and cancel next day and device price comes down to £499.

i then went home asked same questions on live chat and did a screenshot of the conversation.

if i do purhase at least i have concrte evidenceif it all goes wrong

d123

dcfc67 wrote: »

i'm looking at an iPhone 8 for a child.
£599 to buy cash but staff instore said buy on a refresh tariff and cancel next day and device price comes down to £499.

i then went home asked same questions on live chat and did a screenshot of the conversation.

if i do purhase at least i have concrte evidenceif it all goes wrong

Yep, it’s a common trick often discussed on HUKD.