Gas bill

Agi_

Hi,

Unfortunately they cancelled our bills until it is all resolved so there is nothing on my online account apart from the first bill that was estimated. The estimated bill was okay but then we obviously wanted accurate bills and that's when all this happened. So long story short there is no bill I could show you as we don't have one and the only thing on our account is the estimated pay during September that will be £95.09 for electricity and £708.09 for gas!

GrumpyDil

Agi_ wrote: »

Yes I do provide them with the figures such as 00601...005889 etc.

Shouldn't that be 00601 and 00589 rather than 005899? Just wondering if the entered 5899 wouldn't that throw the calculation out somewhat?

Robin9

Agi_ wrote: »

Hi,

Unfortunately they cancelled our bills until it is all resolved so there is nothing on my online account apart from the first bill that was estimated. The estimated bill was okay but then we obviously wanted accurate bills and that's when all this happened. So long story short there is no bill I could show you as we don't have one and the only thing on our account is the estimated pay during September that will be £95.09 for electricity and £708.09 for gas!

What were the readings on the first Estimated Bill that is on your online account ??

Agi_

Sorry that was my typo, yes we provided then with 00601 and 00589 and then when talking with the customer services they asked for all the digits, even decimal.

The readings started with 00589 but we couldn't even input that manually as it was too high according to Spark (it was the first original reading after moving in) and I really wish I could provide any readings from the bill but their online account is awful and there is nothing - as soon as I go to bills etc. It just says we have not generated any bills yet...

Robin9

I wonder if the previous occupier read the meter completely wrongly and Spark think the meter has gone around the clock

Gerry1

Agi_ wrote: »

Yes I do provide them with the figures such as 00601...005889 etc.

As others have noted, if that should have been plain 00588 then the figure you gave them was ten times too high, so it's not surprising that your bills are waaaay out !

See 'Gas meters - Digital metric meter' two thirds down the page at Citizens Advice.

If you tell us the meter's model number and post a photo (or a link) showing the current reading then it would be easier to see what's going on.

Agi_ wrote: »

We spoke to one of the neighbours earlier (she used to live in the same flat as we do now) and said that they did indeed have same issue with super high bills and it was down to converting the reading

Ask her for a copy of the last bill if she still has it or can access it online; that may show what's been happening and help you to determine your correct 'Start' reading.

Former Spark Representative

Hi Agi_

If you'd like some help with this, please feel free to contact the Customer Relations team. You can reach us via the email address given in my profile.

In order to make sure we're able to help, please provide as much detail as you can about your issue, along with your full supply address and your full name.

Kind regards

Jenny
Customer Relations Team