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Tui Flight cancellation

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Ive been advised today that our flights in September to turkey, part of a package holiday have been cancelled and an alternative is offered 48 hours later. They have offered us £250 each as a good will gesture.Is this the best offer we can get, we have to take two additional days leave to cover the changes

Comments

  • TUI are another airline suffering from the 737 Max problems.

    Have you checked that the flight days for that route have actually changed, and they've not just put you on a different flight?

    You aren't entitled to compensation under EU261. You are entitled to cancel and get a full refund though if you don't want to accept the change. You could also ask them to re-route you on a different airline but it may not be a direct flight in that case. I think you'd find getting them to agree a bit of challenge though, or you could ask to change to a different holiday that has flight days acceptable to you.

    £250 each is a generous goodwill gesture. They don't actually have to offer you more than £10 each if you accept a major change, as per the terms you agreed.
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