We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Lost all my 2019 Windows documents
laisydaisy
Posts: 7 Forumite
in Techie Stuff
I have tried to bring up my documents on Excel, Word, and OneNote and the ones from 2019 have disappeared. The only ones available are from 2018 and earlier. Tried to phone Microsoft but the automated talk-through wasn't helpful. I think I batted away an offer to upgrade, which may be the problem. But I'm lost without these documents. Anyone know what I can do? Many thanks in advance.
0
Comments
-
where are the documents stored? are they backed up to another drive or cloud based drive such as onedrive, googledrive, dropbox etc?"The Holy Writ of Gloucester Rugby Club demands: first, that the forwards shall win the ball; second, that the forwards shall keep the ball; and third, the backs shall buy the beer." - Doug Ibbotson0
-
To be honest, I don't know. I'll have to investigate.0
-
What do you get if you search your hard drive for all .docx, .xlsx, etc.?
When you click 'save', where do you save to?0 -
It's OneDrive. I've opened it and only documents from 2018 and earlier are there.0
-
have you tried login into onedrive.live.com and checking to see if files are there or in recycle bin either in onedrive or desktop"The Holy Writ of Gloucester Rugby Club demands: first, that the forwards shall win the ball; second, that the forwards shall keep the ball; and third, the backs shall buy the beer." - Doug Ibbotson0
-
laisydaisy wrote: »It's OneDrive. I've opened it and only documents from 2018 and earlier are there.
So you save them to OneDrive and never take a backup?0 -
Thank you dipsomaniac and googler for replying. This morning I stumbled upon a way to retrieve them - Control Panel, then All Control Panel Items, then Recovery, then Open System Restore. Apparently something happened on 25/7/19 and my 2019 files went AWOL, and so this recovery process restored my settings to this date and voila! all my documents are back.0
-
^^ That's strange because system restore doesn't affect documents0
-
I wonder if there is more than one OneDrive account involved here. At some point the account has changed to another one and hence a different selection of documents is being synchronised in the local OneDrive folder.0
-
Seems odd to me too however......
Now you might appreciate the value of doing backups as just one part of a 'security' process.
Many a post on here as to what to do just in case of failures losses etc.
See thread https://forums.moneysavingexpert.com/discussion/6029627/computer-won-t-start&highlight=
posts #10 and 12 for the basic steps. Based on a different problem requiring resolution but works for all sorts of data loss issues and PC failure.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.3K Spending & Discounts
- 247.1K Work, Benefits & Business
- 603.7K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards