Go outdoors bike

jeaniejean123

Hoping someone can advise. my son purchased a bike from go outdoors store on 17/07 costing £500. over the space of last 2 days the bike has started making a grinding noise from front crank. we went back today to return this as it was within 30 days as stated on the receipt. and he was told no he could not return it has it has been used and they could only take it back if it was still brand new. yes it had been used for less than a mile. and he was told to sell it privately and also when someone looked at the bike they said yes things will loosen up as the bike was new. what are his return rights. thanks

George_Michael

Providing that you made the purchase in a store then if you are wishing to return it as unwanted then they can insist that it's in an as new condition.

However, if it's faulty and the fault is due to a manufacturing defect then they can't legally refuse a refund if the bike has been used.
When the bike was purchased, did it come fully assembled and if so, did it get an inspection by a Go Outdoors employee before you took possession of it?

Bear in mind that simply being having a fault isn't enough to entitle you to a refund.
Go Outdoors could ask you to prove that the fault exists but more importantly, they could ask you to prove that the fault wasn't down to misuse but occurred due to faulty manufacture.

Keep_pedalling

It is probably just a minor adjustment that is required on the front mech. Unfortunately I don’t think Go Outdoors actually have any in-store bike mechanics.

Time to learn some bike maintenance skills.

photome

Keep_pedalling wrote: »

It is probably just a minor adjustment that is required on the front mech. Unfortunately I don’t think Go Outdoors actually have any in-store bike mechanics.

Time to learn some bike maintenance skills.

Norwich store does have in store mechanics, dont now about any others

neilmcl

Your son should make it clear that he's returning it because of a fault, not simply because he's changed his mind or he''s following their own in-store returns policy. However, as it's under 30 days the store does have the right to insist that your son proves that an actual fault exists and is inherent to manufacture. As others have said this could simply be an issue that can be sorted with some adjustment and not a fault at all.