Redundancy Payment Service

1 Post
Hi all
My husband was made redundant on 14th June 2019 and we made a claim through the Redundancy Payment Service on 25th June 2019 of which we received an acknowledgment email the same day. We have heard nothing since, I've sent 3 emails and my husband has called the helpline number (03303310020) over 100 times, it has a constant busy tone. The government website states they aim to pay out 93% claims within 6 weeks. Has anyone had an experience with the RPS? If so, did you receive a letter/email before they received money in their bank account? and how long did it take?
Many thanks for your help in advance
My husband was made redundant on 14th June 2019 and we made a claim through the Redundancy Payment Service on 25th June 2019 of which we received an acknowledgment email the same day. We have heard nothing since, I've sent 3 emails and my husband has called the helpline number (03303310020) over 100 times, it has a constant busy tone. The government website states they aim to pay out 93% claims within 6 weeks. Has anyone had an experience with the RPS? If so, did you receive a letter/email before they received money in their bank account? and how long did it take?
Many thanks for your help in advance

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As they are only open from 9-5pm I tried to call bang on 9am in the morning to try and get first in the queue. Bizarrely, it was still constantly engaged. I even tried calling at 8.55am lol but just got a message saying office now closed! Couldn't win.
However, one day I finally got through to the helpline number after constantly ringing for two weeks.No kidding. It didn't matter what time of day I called it was always a constant busy tone. But I managed to get through one morning after keeping my phone on redial.
TBH, I am not going to bother calling the helpline again to submit a query or chase up payments. Once is quite enough. It is thoroughly exhausting trying to get through each time you have a query. I am just going to wait and let the whole process take its course.
Like it isn’t hard enough being made redundant sometimes you need that added bit of advice