SVS Securities - shut down?

rnf11

A development (or two).

After also having had no access all morning, by mid afternoon it was back. Presumably some work was in progress

- VOD div - correct amount - has now been credited.

- A corporate action has now been reflected in the holdings, with the correct number of new shares.

Still no sign of any willingness to get the long ago requested the transfers-out under way...

moneytroll

snipkin said:

Some good news. I suddenly received my cash withdrawal from ITI in my bank account this afternoon after complaining on the phone and emailing the ITI dealing desk (the only ones who answer the phone) who chased up my withdrawal request. They asked me to forward to them a copy of my withdrawal request email from last week. I have already posted an apologetic email reply I received later this morning from the Head of Dealing at ITI.
And this afternoon the money suddenly appeared! It is a large sum - in excess of £100K - from share sales the week before. Well, what a relief after all the stress, plus reading the bad experiences of others on this forum and my paranoid wondering if the money had somehow 'disappeared' into Russia somewhere... I now wonder if my original withdrawal request was lost (having read this from others here) and therefore the need to forward another copy?

It seems that there are some ITI staff - the dealing desk in particular - who are very helpful and do their best to get things right  for those that contact them while one gets the feeling the other departments are snowed under and/or don't care.

And I see that the latest 'Progress Report' document posted on the LC website yesterday advises us not to use any other telephone number for ITI than the one on ITI's own website. Well, good luck with that...

What is the email/phone no for the dealing desk? I have been sending the withdrawal form to customerservice@iticapital.com as advised by them. It has been a week and a half, no cash has been transferred yet.

snipkin

moneytroll said:

What is the email/phone no for the dealing desk? I have been sending the withdrawal form to customerservice@iticapital.com as advised by them. It has been a week and a half, no cash has been transferred yet.

The phone number I used for ITI is 0203 889 8355 which has been answered within 30 seconds by very helpful staff (the three times I have used it). This is the phone number listed for ITI on the London Stock Exchange website and, as someone else posted here recently,.it gets you through to a share dealer at ITI's dealing desk - but he was very helpful with my cash withdrawal which is not really his department..

I tried the phone number on ITI's own website many many times over the last few weeks but no one has answered it for me (whatever combination of options I have tried) and it cuts out after a few minutes. 

shiznit76

just signed in and finally everything in my Qort account is correct. Tempted not just to sell all and buy back with new broker just so i can escape. Put in a transfer request week and about two weeks ago with Iweb, but reading other people's experiences on here I'm not expecting that to go through any time soon

What are the selling fees with this mob?

My2penneth

My2penneth said:

logged on - seeing Eight accounts now (balance still zero) .

The PX accounts have been duplicated - same numbers but different colour markers.

Looks like my VOD divi has been paid and a further dividend from Merchants IT (but at a rate of 6.7p rather than 6.8p per share for some reason)

When I last reported i could see the VOD and Merchants dividends...a few hours later...gone, back to this mornings values. I've got no idea what is going on!

My2penneth

Looking at my other account, I really don't understand the cash movements. The figures in Euro and US Dollars do not change but the Sterling figures do.  I noticed though, if I were to add up the Sterling values (grey cells) then the current balance is zero 
(shown in the right hand column). Whether the values are correct ? 



On my Non ISA account, the VOD dividend has disappeared and I'm left with just an incorrect Merchants divi where they seem to have used the old dividend value of 6.7p and not 6.8p (not a big difference but it was incorrect).  Once again, it looks like all the cash values are being zeroed off.


 Of course, we have no way of checking OUR cash movements in OUR accounts... 

My2penneth

Try logging on using the Phoenix Login portal. I can see shares and cash in one of my accounts!!

My2penneth

Had a quick look at my PX accounts - they appear INcorrect and ITI Capital are using old names for companies (example BIST for ADIG). 

I appear to be shares missing!

This is a sort it out for yourself mess....

My2penneth

I can definitely say that another account I have just checked is incorrect - It is about £20k in error and missing several shares.
edit: just checked another - it is also incorrect - missing shares (and thus all values are way out).
No indication of accounts being ISAs or not.
edit : Just checked a third account and that is even more awry. 
No point in going any further !!

Summary 
Account #1 : 3 holdings missing (i.e all holdings in  SLA, MERCHANTS and GBDV)
Account #2 : 4 holdings missing 
Account #3 : 11 holdings missing (!)
Account #4 : no info available.
(Cash balance in wife's ISA has reduced from over £4k to £400).... 

API45

OMG what a mess ! Just logged on and one account showing 0.00 and another a negative value, I had Phoenix accounts and now I dont have Phoenix accounts I had over 1 k in dividend now vanished , surely the responsibility of L-C and the FCA to sort this mess out !!! Frustrating isn't the word!