SVS Securities - shut down?

helencary

Hi, more advice please. I tried to change my password last week when registering but now it won’t take the new or old password. I’ve tried to change it a third time but it just keeps saying I have to use a capital lower case, number a character plus be 8 long. I keep doing this but won’t let me log in. Any help would be great 

MK62

If it won't take either password, or allow you to reset it, your only option may be to call them....assuming you are sure you used a capital letter, a lower case letter, a number and a special character (eg, # or @..... etc)

Nbs222

gibson81 said:

I submitted a withdrawal form to ITI on 29th July and the cash landed in my bank account this morning. Some progress at least.

If you can please help me  with the following:

How did you submit form by email after filling and signing  it  , did you take photo of the completed form and emailed it.

Also what field did you use to provide UK bank Account number, was it BANK ACCOUNT NUMBER/IBAN* or was it SWIFT CODE* (both are mandatory)

Thanks

pafpcg

Nbs222 said:

gibson81 said:

I submitted a withdrawal form to ITI on 29th July and the cash landed in my bank account this morning. Some progress at least.

If you can please help me  with the following:

How did you submit form by email after filling and signing  it  , did you take photo of the completed form and emailed it.

Also what field did you use to provide UK bank Account number, was it BANK ACCOUNT NUMBER/IBAN* or was it SWIFT CODE* (both are mandatory)

Withdrawal form:  Confusing isn't it?  Another example of ITI's claim that their systems are "built by traders for traders"!  For retail clients, their procedures are poor.

On the form, see the "or" after the SORT CODE?  I think they mean either SORT CODE or SWIFT CODE but not both. 
You'll have to scan the completed form and attach the scanned image to an email.

Nbs222

I don't have a scanner , I will take a photo  and email  and hope it will be acceptable.

I will use sort-code and  bank account number field

ReaderGuy

As anyone not received any communications from ITI as yet?
Still waiting for access to my ISA and they haven't provided any onboarding e-mails whatsoever.  E-mailed them to ask for the details and they essentially told me to just keep waiting.  I feel like I've fallen completely through the cracks and as they never answer their phones, I have no recourse at all.

Hoping that someone on here will have some advice that can help.

gibson81

Nbs222 said:

I don't have a scanner , I will take a photo  and email  and hope it will be acceptable.

I will use sort-code and  bank account number field

Yes, I also used a scanner. Photo sounds like a good option and they might accept it by post. 

johnburman

A 
Take a photo if you have a camera and then upload it to your PC and then upload it from your PC using the electronic form.

B
I know you love reading stuff form LC, so here is their latest as at 4.pm Monday, dated 31st July:
[from their website]  my bold

++++++++++++++++++++++++++++++++++++++++++

In the Joint Special Administrators' (“JSAs”) last update to clients dated 28 July 2020, we stated that ITI Capital Limited (“ITI”) had informed the JSAs that it was experiencing technical issues which was preventing ITI's clients from logging into the client registration system. Based on the information provided by ITI, the JSAs duly advised clients that ITI were seeking to resolve this issue within 48 hours. That period has now elapsed. The JSAs have subsequently been made aware that these technical issues are continuing and in some instances go beyond the client registration system. ITI has informed the JSAs that a variety of fixes to resolve these issues will take place over the course of this coming weekend. The JSAs will continue to engage with ITI during this period and will provide a further update on 3 August 2020. Contacting ITI Clients should continue to direct their queries regarding their account to ITI either by emailing accountmanagement@iticapital.com or by telephoning ITI on +44(0) 207 562 8010.

Contact us The Leonard Curtis team remain on hand, should you have any questions or queries regarding the transfer. Should you have any queries, please do not hesitate to contact the Joint Special Administrators on 0203 457 4871 or by email at svs@leonardcurtis.co.uk. Remain vigilant We continue to encourage you to remain vigilant and to exercise caution when dealing with correspondence regarding the special administration or ITI. If you are in any doubt regarding the authenticity of any correspondence you may receive, please do not hesitate to contact the Joint Special Administrators on 0203 457 4871 or by email at svs@leonardcurtis.co.uk. Support is available to all clients and further information on the special administration should be sought in the first instance from www.leonardcurtis.co.uk/svs.

Halty2

ReaderGuy said:

As anyone not received any communications from ITI as yet?
Still waiting for access to my ISA and they haven't provided any onboarding e-mails whatsoever.  E-mailed them to ask for the details and they essentially told me to just keep waiting.  I feel like I've fallen completely through the cracks and as they never answer their phones, I have no recourse at all.

Hoping that someone on here will have some advice that can help.

I have heard nothing about a joint account held with my wife. Lets hope today's promised update provides some answers but I am not holding my breath.

CameronRiley

I've heard nothing from ITI.  I emailed LC over t5he weekend and have nothing from them either.  My only option soon will be to see my solicitor.