We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Wedding Venue Hell
Options
floddlepops
Posts: 7 Forumite
Could I please have some advice on how I go about or stand with getting a full refund of £6000 and also whether i would be entitled to compensation.
• I need some advice please about a hotel and spa that my daughter booked for her wedding day which was thursday last week.
The hotel let her down badly.............
The building work was ongoing throughout the wedding, workmen walking through the wedding guests. JCB driving through the photos of the bride and groom with wedding cars. The chauffeurs had to move the cars to accommodate the heavy plant vehicles.
The waiting staff were dressed in scruffy jeans and string tee shirts and rude and unfriendly
The wedding co-ordinator went home sick on the day of the wedding and no-one informed my daughter or anyone else. She was key to the smooth running and structure of the day. Consequently it was not orchistrated at all! There are loads more things that went wrong that day.
The whole wedding was a disgrace! I have not listed everything that went wrong that day, but these are the main points, other things like not providing the marquee with fans or guest with water on the hottest day of the year. She'd paid for ruffles hoods for the chairs, these were not put on. The white carpet runner she paid extra for had filthy footprints all over it. She paid for lights to light up the marquee, these were not switched on. High chairs were requested and not provided. The wine was uncorked and not served to the guest or top wedding table. The bride and groom were not served first no attention was given to them through out the day as the Wedding Co-ordinator had gone home and not let anyone know!!. The staff were so rude to the guests and one was rude to me, she had to tell the manager to ask her to stop being so rude. My daughter was devistated she had saved with her finance for 9 years working extra jobs to save for this big day. I did say to her 'Well everyone enjoyed the day' trying to passify her but she said to me 'yes mum but i didnt!) She will never get this day back even if they give her a million pounds!
• I need some advice please about a hotel and spa that my daughter booked for her wedding day which was thursday last week.
The hotel let her down badly.............
The building work was ongoing throughout the wedding, workmen walking through the wedding guests. JCB driving through the photos of the bride and groom with wedding cars. The chauffeurs had to move the cars to accommodate the heavy plant vehicles.
The waiting staff were dressed in scruffy jeans and string tee shirts and rude and unfriendly
The wedding co-ordinator went home sick on the day of the wedding and no-one informed my daughter or anyone else. She was key to the smooth running and structure of the day. Consequently it was not orchistrated at all! There are loads more things that went wrong that day.
The whole wedding was a disgrace! I have not listed everything that went wrong that day, but these are the main points, other things like not providing the marquee with fans or guest with water on the hottest day of the year. She'd paid for ruffles hoods for the chairs, these were not put on. The white carpet runner she paid extra for had filthy footprints all over it. She paid for lights to light up the marquee, these were not switched on. High chairs were requested and not provided. The wine was uncorked and not served to the guest or top wedding table. The bride and groom were not served first no attention was given to them through out the day as the Wedding Co-ordinator had gone home and not let anyone know!!. The staff were so rude to the guests and one was rude to me, she had to tell the manager to ask her to stop being so rude. My daughter was devistated she had saved with her finance for 9 years working extra jobs to save for this big day. I did say to her 'Well everyone enjoyed the day' trying to passify her but she said to me 'yes mum but i didnt!) She will never get this day back even if they give her a million pounds!
0
Comments
-
Has the venue been written to with a complaint, and if so what was the outcome?0
-
Just give us a run down of what the £6000 paid for.
When you went for a meal there prior to the wedding, were the staff dressed in jeans then?
Was your wedding held during the recent heat wave?
Did she aSk for the lights to be turned on?
Is white carpet impractical ?0 -
-
OP you should have just posted on consumer rights rather than duplicate the thread, a board guide would hav moved it if you had asked, you've been on here long enough.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.2K Mortgages, Homes & Bills
- 177K Life & Family
- 257.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards