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Wedding Venue Hell

7 Posts
I need some advice please about a hotel and spa that my daughter booked for her wedding day which was thrusday last week.
The hotel let her down badly.............
The building work was ongoing thoughout the wedding, workmen walking through the wedding guests. JCB driving through the photos of the bride and groom with wedding cars. The chauffeurs had to move the cars to accommodate the heavy plant vehicles.
The waiting staff were dressed in scruffy jeans and string tea shirts and rude and unfriendly
The wedding co-ordinator went home sick on the day of the wedding and no-one informed my daughter or anyone else. She was key to the smooth running and structure of the day. Consequently it was not orchistrated at all! There are loads more things that went wrong that day and I need to know if we would be entitled to the £6000 refund from the venue and also compensation, as she will never get her day back she is so upset :sad:
The hotel let her down badly.............
The building work was ongoing thoughout the wedding, workmen walking through the wedding guests. JCB driving through the photos of the bride and groom with wedding cars. The chauffeurs had to move the cars to accommodate the heavy plant vehicles.
The waiting staff were dressed in scruffy jeans and string tea shirts and rude and unfriendly
The wedding co-ordinator went home sick on the day of the wedding and no-one informed my daughter or anyone else. She was key to the smooth running and structure of the day. Consequently it was not orchistrated at all! There are loads more things that went wrong that day and I need to know if we would be entitled to the £6000 refund from the venue and also compensation, as she will never get her day back she is so upset :sad:

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Replies
It sounds a fairly large amount to request.
Sorry it turned out to be a memorable day- for the wrong reasons. Is there a written contract with anyone?
Probably too much money for small claims court?
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