Flight cancellation compensation

I've been trying without success to get compensation for a cancelled flight from Venice to Birmingham (via Munich) last July (2018). I contacted Lufthansa who told me to contact Air Dolomiti, which I have done several times but no response.
I've even tried Bott & Co (complaints company) who've told me: 'Having reviewed both of your flights I can confirm that we do not have the jurisdiction to be able to assist you. As your flight does not depart/land in England or Wales, nor is it provided with an English/Welsh carrier we cannot pursue'.
I didn't realise that it had to be a direct flight to be able to claim compensation, which seems a bit unfair.


  • Justice13075
    Justice13075 Posts: 2,008
    First Anniversary First Post
    What connection has Lufthansa with Air Dolomiti? Did you take any part of the flight.Who was it that cancelled the flight? Which Airline should you have flown from Venice with?
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