Flight cancellation compensation

I've been trying without success to get compensation for a cancelled flight from Venice to Birmingham (via Munich) last July (2018). I contacted Lufthansa who told me to contact Air Dolomiti, which I have done several times but no response.
I've even tried Bott & Co (complaints company) who've told me: 'Having reviewed both of your flights I can confirm that we do not have the jurisdiction to be able to assist you. As your flight does not depart/land in England or Wales, nor is it provided with an English/Welsh carrier we cannot pursue'.
I didn't realise that it had to be a direct flight to be able to claim compensation, which seems a bit unfair.

Comments

  • Justice13075
    Justice13075 Posts: 2,008
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    What connection has Lufthansa with Air Dolomiti? Did you take any part of the flight.Who was it that cancelled the flight? Which Airline should you have flown from Venice with?
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