Section 75 - My rights

Koa

Michaela.moores wrote: »

And no, the remedial work the credit card company will pay for us a bit of plaster round the door, not on the recess and certainly does not extend to paying for the new door.

Well if that is the extent of the terms you settled with the credit card provider in full and final settlement with them, that is all you'll get.

If you still want to pursue the matter further, wait until next week when the threatened court claim arrives and defend it and issue a counter claim.

Alternatively if you don't want to wait until next week for a claim that may or may not make an appearance, you can issue your own claim today against the trader for alleged breach of contract and consequential damages (less any restitution the credit card company has agreed to fund).

Michaela.moores

So this is the reply from our CC company:
As you’ve suffered financial loss, we’ll be happy to reimburse your deposit of £75.00. We also understand your wall was damaged when they put the new door in and we’ll cover any remediation work to rectify this.
Are you saying the loophole is in that the only way to to memes this.... is a new door???
I can a case as everyone we open the door, it would knock the plasterwork work off and create the same damage. How do I put this across to the CC company?

Koa

Michaela.moores wrote: »

So this is the reply from our CC company:
As you’ve suffered financial loss, we’ll be happy to reimburse your deposit of £75.00. We also understand your wall was damaged when they put the new door in and we’ll cover any remediation work to rectify this.
Are you saying the loophole is in that the only way to to memes this.... is a new door???
I can a case as everyone we open the door, it would knock the plasterwork work off and create the same damage. How do I put this across to the CC company?

I would respectfully remind you what you posted at the outset of this thread

We approached our CC company to claim as breach of contract, and after supplying them with proof that we cannot get a UPVC door, they upheld the claim as in paid us our deposit back and agreed to cover the costs of remedial work

and also

...I refused the offer from the company to shampher my internal recess to allow the door to open and insisted that they make a new one with the correct specifications which would give the door clearance from my recess. They had agreed then retracted this offer to remake the door when I asked for an update and told me to seek a door elsewhere. After contacting 3 separate UPVC companies, it was clear that no one else would quote on our door (Goth shaped arched door). We then had to get a quote for someone to make a wooden door ...

What is it you do want (and claimed from the credit card provider ) if not for the supplier to modify the existing door, nor what would appear to be the better solution, to have a new, replacement wooden door?

Michaela.moores

The supplier retracted from making and fitting a new door, hence going to other UPVC companies who will not quote on a upvc door. So in our head we need to go back to wooden. We claimed from the CC that the door was not fit for purpose and we need to go back to wood to get the correct hinges to clear the recess which is where the door is creating damage. I cannot pay for two doors with one being obsolete and one working. I am happy to pay for one.

societys_child

the door was not fit for purpose

Or . . . your house is not fit for purpose . . ?

MEM62

societys_child wrote: »

Or . . . your house is not fit for purpose . . ?

Not the most useful post I ever read.

System

I have a feeling the door company have created a couple of account on here.... judging by some of these aggressive and overly critical new posters.

LordSmug

beany_bot wrote: »

I have a feeling the door company have created a couple of account on here.... judging by some of these aggressive and overly critical new posters.

:huh:

The only new user account in this thread prior to your post was the OP!

System

LordSmug wrote: »

:huh:

The only new user account in this thread prior to your post was the OP!

And you. Liking all the posts made to attack the OP. suspicious much...
And your pal Koa

Bermonia

Whilst the door may not be fit for purpose you do still have and are using their door... hardly surprising that they want to be paid for it. If it is not fit for purpose return it to them... not sure your success in court is as clear cut as some have suggested.