Issue with electricity meter in newly purchased home

fluffy123

Hi everyone,

I've just moved into my new home from last Thursday and was already aware and had set-up an account with Bulb prior to that.

As part of the process, I was asked to submit meter readings upon arrival which I did. However, Bulb claimed that my electricity reading was incorrect and to supply an image, which I did. Heard nothing.

I contacted them again yesterday and was advised that the meters don't match up and they'd need to refer it. Upon more investigation today, I noticed that the meter was changed last April due to an installation sticker by the meter with the old/new serial numbers and final/initial meter readings. I decided to contact Bulb who now claim there is no reading dispute! However, when putting in a meter reading for today, it's still claiming it can't be right.

To complicate matters, my old supply/tariff with Octopus from my old home is being transferred over to start in the new home from 7th August.

Can anyone advise me on what the best course of action is?!

Thanks in advance.

Robin9

You are confusing a situation that also has a problem

1) You can't transfer your contract with Octopus. These contracts are unique to the property. Did you ring Octopus when you left your old property and give them meter readings so that they can generate a final account

2) Did you ring the existing supplier of your new property and give them readings when you moved in. Only then can you approach Bulb.

The meter issue is one for the existing supplier to sort out - not Bulb