Ryanair Customer Service!!

tece

I am a Ryanair Fan and fly with them regularly and I always say they are great until something goes wrong and if it does forget any kind of customer service. This is a long post btw.
I have been lucky and it has always gone right until my recent flight when my hubbys case did not get put onto our flight. I know we should have split our clothes but we didn’t. His went into the hold with the toiletries and mine was carry on.
Upon realisation his case was not on the carousel on our arrival we brought this to the attention of the airport staff who said we required the baggage receipt otherwise they couldn’t help. It took some explaining that it was on our boarding pass as we had used the self check in kiosk in the UK. We eventually overcame that hurdle and they put a track on the bag and off we set on our way and the first port of call was shopping for clothes for hubby as he only had what he stood up in. The Ryanair desk agent gave us the website to make a claim for the loss and said they hoped the case would turn up.
We went to Decathlon and spent €66 on 2 t shirts, 2 pairs of shorts and a bottle of sun cream. We were really cautious in what was spent. The case was delivered to our hotel 36 hours after arrival.
On arrival home I put a claim in for the monies spent for this to be immediately denied by Ryanair as our case had been recovered within 24 hours. I responded this was not correct it was received by us after 36 hours to which they responded the claim was excessive and they would pay £50.
My point is Ryanair are cheap but much cheaper with the customer service that they provide when issues arise. The beginning of our holiday was spoilt yet they claim what we spent for a couple of outfits was excessive.
Of course I will travel with them again but I just wish they were not so penny pinching on the customer service that they provide when things go wrong for their passengers.

NoodleDoodleMan

It's well known that "Ryanair Customer Service" is a contradiction in terms.

Nick_C

So you're about £10 or of pocket, but you have two new t shirts and two new pairs of shorts. Not a bad result.

I saw Ryanair and was expecting a much worse story.

And I've experienced much longer baggage delays from better airlines.

EssexExile

Surely you pay them as little as possible & they do as little as possible. Seems fair to me.

tece

NoodleDoodleMan wrote: »

It's well known that "Ryanair Customer Service" is a contradiction in terms.

You are not wrong.
I wonder what the Ryanair staff think about their employer when they have to follow their deny any claim procedures.
The cabin crew must also get fed up of people moving seats ahead off and after take off since they started separating passengers who do not wish to pay to select their seat to sit together.

tece

Nick_C wrote: »

So you're about £10 or of pocket, but you have two new t shirts and two new pairs of shorts. Not a bad result.

I saw Ryanair and was expecting a much worse story.

And I've experienced much longer baggage delays from better airlines.

Well you have made me reflect and I feel really privileged that my hubby has managed to obtain two new t shirts and pair of shorts that he did not need!! As well as fortunate that we lost half a day of our holiday reporting the loss and having to shop for the said items.

tece

EssexExile wrote: »

Surely you pay them as little as possible & they do as little as possible. Seems fair to me.

Well if you thinks its fair that the start of our holiday was spoiled because we chose Ryanair then I hope it never happens to you.

Nick_C

Even the best airlines lose luggage occasionally.

EssexExile

tece wrote: »

Well if you thinks its fair that the start of our holiday was spoiled because we chose Ryanair then I hope it never happens to you.

It won't......

NoodleDoodleMan

As alluded to above, the old adage "you get what you pay for" is rarely wrong.

I've flown with Ryanair twice without any dramas - but would be under no illusions what to expect in the way of their alleged "customer service" if there were problems.

If you don't like the way you are treated, the solution is simple - take your custom elsewhere.

Nick_C

My impression of Ryanair has gone up after reading this thread. The delay wasn't too long and they have paid a fair amount of compensation. Far cry from the stories you used to hear about them.