DPD faked signature

Legacy_user

Hello,
I have contacted Nike with question, where is my delivery. They confirmed parcel has been delivered.
Now story starts
-Paid by American express and gave them my proof of signature , UK government issued driving licence.
-Nike have no proof of my signature at all they have "screenshot" from DPD software where is saying "delivered"
-Went to American Express, raised chargeback dispute, accepted in my favour, few days later again reversed ....very surprised by their customer service.

Document send to me by Nike, no signature at all. They've send it to me as a “proof” and it is nothing more then parcel traveling from point A to point B with last destination saying delivered.
Not Nike or DPD aren't in possession of any kind of handwritten signature, what they have is printed document written and signed by saying TIMMOTHY that is all
As explained above there is nothing to prove that anyone signed at all. It is only computer confirmation directly from Courier software and have no proof whatsoever that is delivered to me and I have physically signed for it.
Please advise who to contact and how to get my money back. :mad:
Regards Tim

visidigi

I would remove your tracking number if I were you...

Now...

Did you get the delivery alerts from DPD.
Did they give you a delivery window.
Did you make yourself available for the delivery?
Did you select an alternative delivery option?

soolin

I might not be understanding the OP correctly, but there isn't actually any requirement, in most cases, for signed confirmation of delivery. Tracking showing delivery is usually sufficient unless there was a requirement in the original contract for it to be sent to a named person with a verifiable signature and where courier understood that and had a copy of the confirmed signature.

Many couriers can provide additional delivery info, for example a Photo of the front door or GPS tracking at the address, so it might be worth asking them if they have anything that can assist you in working out where the parcel was delivered.

elsien

Why are you accusing them of faking your signature when they don't appear to have any signatures at all?

System

visidigi wrote: »

I would remove your tracking number if I were you... Done thx

Now...

Did you get the delivery alerts from DPD. yes
Did they give you a delivery window. yes
Did you make yourself available for the delivery? yes
Did you select an alternative delivery option? No

At home most of the day went out later afternoon and then received email "parcel been delivered"

System

elsien wrote: »

Why are you accusing them of faking your signature when they don't appear to have any signatures at all?

Nike claims there is a signature but I haven't seen the proof.:(

System

soolin wrote: »

I might not be understanding the OP correctly, but there isn't actually any requirement, in most cases, for signed confirmation of delivery. Tracking showing delivery is usually sufficient unless there was a requirement in the original contract for it to be sent to a named person with a verifiable signature and where courier understood that and had a copy of the confirmed signature.

Many couriers can provide additional delivery info, for example a Photo of the front door or GPS tracking at the address, so it might be worth asking them if they have anything that can assist you in working out where the parcel was delivered.

DPD has no photo only showing it was delivered and Geo Tag, where DPD and Hermes are popular with coming to property then Geo tag it than drive off. There are no CCTV around my place at all.
When checking the internet, looks like I'm not alone with this kind of problem.
Please check internet feedback on DPD fraud. As a new member I'm not allowed to provide links but there are many included DPD customer survey:eek:

System

Scooby.Doo wrote: »

So where were you at 1025 on Sunday?

Waited at home for most of the day.

System

TIM67 wrote: »

visidigi wrote: »

I would remove your tracking number if I were you... Done thx

Now...

Did you get the delivery alerts from DPD. yes
Did they give you a delivery window. yes
Did you make yourself available for the delivery? yes
Did you select an alternative delivery option? No

At home most of the day went out later afternoon and then received email "parcel been delivered"

is it possible for legal action:money:

hollydays

Can you respond to soolins post

hollydays

TIM67 wrote: »

visidigi wrote: »

I would remove your tracking number if I were you... Done thx

Now...

Did you get the delivery alerts from DPD. yes
Did they give you a delivery window. yes
Did you make yourself available for the delivery? yes
Did you select an alternative delivery option? No

At home most of the day went out later afternoon and then received email "parcel been delivered"

You didn’t make yourself available for the delivery btw. You weren’t there.
If you got the delivery alerts why did you go out.