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Dispute with John Lewis
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PM600
Posts: 1 Newbie
Hi Guys,
Over the past week I have has issues with John Lewis when ordering a £800 Washer Machine.
Long story short:
- inconsistent messages were given on the phone and in store, which lead me to take time off during work.
- Delivery and installation could not be carried out on the same day.
-I had to go into store to sort out the issue, but was shown total incompetency from the staff, including Floor Managers.
-Delivery of the Washer dryer come on Friday and the installation was due to take place on Saturday morning.
-Saturday morning came and no one turned up from JL.
- Rang consumer service number up only to find out the order had again been put through incorrectly and now installation won't take place till Monday (originally Thursday)
-Which disrupt our weekend, washing couldn't be done and our kitchen was out of bounds as there was a Washing dryer left in our tiny kitchen.
I think this is quite insulting due to the hassle I have to deal with sacrificing my work time. I have written to the Managing Director and the Head of Customer Services. I have also used social media to complaint.
In short the £25 good will gesture seems to be a refund on "installation" that I paid for. Off course John Lewis are going to refund me on this as the service wasn't delivered- even though they are making it out to be a goodwill gesture.
Any assist or guidance would be much appreciated.
Over the past week I have has issues with John Lewis when ordering a £800 Washer Machine.
Long story short:
- inconsistent messages were given on the phone and in store, which lead me to take time off during work.
- Delivery and installation could not be carried out on the same day.
-I had to go into store to sort out the issue, but was shown total incompetency from the staff, including Floor Managers.
-Delivery of the Washer dryer come on Friday and the installation was due to take place on Saturday morning.
-Saturday morning came and no one turned up from JL.
- Rang consumer service number up only to find out the order had again been put through incorrectly and now installation won't take place till Monday (originally Thursday)
-Which disrupt our weekend, washing couldn't be done and our kitchen was out of bounds as there was a Washing dryer left in our tiny kitchen.
I think this is quite insulting due to the hassle I have to deal with sacrificing my work time. I have written to the Managing Director and the Head of Customer Services. I have also used social media to complaint.
In short the £25 good will gesture seems to be a refund on "installation" that I paid for. Off course John Lewis are going to refund me on this as the service wasn't delivered- even though they are making it out to be a goodwill gesture.
Any assist or guidance would be much appreciated.
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Comments
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Any assist or guidance would be much appreciated.
!!!! happens sometimes and involving the MD, Communications Director and slating them on social media is a little OTT
Out of interest what do you want/expect ?0 -
Any assist or guidance would be much appreciated.
On what? You've not asked a question.
As above, just take the money and enjoy the nice weather we're having.
Feeling "insulted" sounds to me like a massive overreaction and the kind of emotive rubbish people use to try and bleed as much compo out of a situation as possible. Don't be one of those.Out of interest what do you want/expect ?
£££s of compo for the "insult" I'd imagine.0 -
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In short the £25 good will gesture seems to be a refund on "installation" that I paid for. Off course John Lewis are going to refund me on this as the service wasn't delivered- even though they are making it out to be a goodwill gesture.
Any assist or guidance would be much appreciated.
Well, they will deliver this service on Monday - so it is a goodwill gesture.0 -
I second others, what do you want as an outcome?0
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Did you have to take more time off work on Friday for the delivery? Was this unpaid leave?
Did/Will you have to take time off work for the installation? Will/was this unpaid leave?
If you can quantify actual losses then you can claim those. See the Failed Delivery: Fight Back article here on MSE.0 -
I would get slaughtered on the £25 and next time, as last time, use my local electrical shop who come around and fit within two days. And my machine costs a damn site less than £800 on some fancy name as well!0
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