Barclays is closing my brand new account

colsten

trient wrote: »

Fair enough you're being technical but you know what I mean. That's not a healthy climate if they can pull the rug at their discretion and with no notice. I would call it borderline abusive but hey..

You have the same right - you can pull the rug at your discretion and close your account with no notice. It's got to be said though that banks usually have to give you notice for closures so you have a fair chance to get any money out of your account and make alternative arrangements. Closures without notice usually happen when criminal activity is suspected, and the law prevents banks from telling people that they are under suspicion.

colsten

trient wrote: »

.... the PRM seemed to think otherwise....

I would say you shouldn't give the words of PRM too much weight. Whilst they have some fancy title, they are no more than sales people who have no more access to any criminal investigation records than you have.

trient wrote: »

What worries me is that this basically proves that you can't rely on an account being yours until.. when? 7 days? a month? what do you need to do to make sure there are no more internal policies you can trip?

An account is never 'yours'. If the bank is of the view that you don't adhere to the T&Cs, they can give you notice, or they can close the account immediately, as per the T&Cs.

We can close an account (and stop providing any services and end this agreement) by giving you at least two months’ notice. Any benefit or services linked to your account will stop at the same time. However, we may end this agreement immediately or on less notice (and stop providing services and close your account) if we reasonably believe you have seriously or persistently broken any terms of the agreement or we have reasonable grounds for thinking you have done any of the following things, which you must not do:
• You put us in a position where we might break a law, regulation,
code or other duty that applies to us if we maintain your account.
• You give us any false information at any time.
• You commit (or attempt) fraud against us or someone else.
• You use (or allow someone else to use) your account illegally or for criminal activity, including receiving proceeds of crime into your account.
• You inappropriately let someone else use your account.
• You behave in a threatening or abusive manner to our staff.
• You become bankrupt (unless you have a Barclays Basic Current Account).


We can also end this agreement immediately (and stop providing services and close your account) if we reasonably believe that maintaining your account might expose us (or another Barclays
company) to action or censure from any government, regulator or law enforcement agency.
If you have a borrowing facility, we can end your facility at any time and for any reason by giving you at least 30 days’ notice in writing.
We can also end it immediately (or on less than 30 days’ notice) by written notice to you if:
• we end, or are entitled to immediately end, your agreement for the current account to which the overdraft relates, or
• you become or appear likely to become bankrupt or subject to an Individual Voluntary Arrangement or a Debt Relief Order or a Sequestration, Trust Deed or Debt Arrangement in Scotland, or
• you seriously or repeatedly fail to make payments required under any other agreement with us.

If we have ended your facility, or have given notice to end it or are entitled to end it, we may suspend until further notice your right to make further payments that would leave your account overdrawn.

If we stop you making payments but we don’t take away your overdraft facility, we could still take away your overdraft facility at a later point for the same reason if we need to.

trient

colsten wrote: »

I would say you shouldn't give the words of PRM too much weight. Whilst they have some fancy title, they are no more than sales people who have no more access to any criminal investigation records than you have.

Ok so I guess I'm a proven criminal now (given that the PRM called me today to tell me that the investigation is complete and the decision is final).

I guess I'll have to stick with HSBC's premier account they are letting me use.

PRAISETHESUN

I had a similar experience last year when they closed my current account 4 days after I opened it. I got the account closure letter whilst I was still in the middle of getting all my account opening documents - in fact I was still getting things for a week or two after they had closed my account. I never got a clear reason why they closed it either, just some vague reference to their T&Cs saying they reserve the right to close it for various reasons. Not much either of us can do if they don't want our custom, since they are not obliged to accept us as customers if they don't want to - all you can do is take your banking elsewhere.

d123

trient wrote: »

Ok so I guess I'm a proven criminal now (given that the PRM called me today to tell me that the investigation is complete and the decision is final).

I guess I'll have to stick with HSBC's premier account they are letting me use.

Unless Barclays give you a CIFAS marker and HSBC will then close the account pretty quickly as well.

Penelopa.Pitstop

Definitely check if you didn't get CIFAS marker for fraud, because you applied with different variation of your name.

trient

Penelopa.Pitstop wrote: »

Definitely check if you didn't get CIFAS marker for fraud, because you applied with different variation of your name.

Thanks, I've just sent a request through post today. Nothing comes up in my credit reports though.

d123

trient wrote: »

Thanks, I've just sent a request through post today. Nothing comes up in my credit reports though.

CIFAS markers don’t show on credit reports...

trient

What about here?

20SmthngSver

I've read so many horror stories about Barclays I'm not reluctant to switch to them to get their double reward incentive!