Broken prepayment meter

Ladystardust78

AndyCF wrote: »

Lets hope not (in that it does not cause it to go more 'funny') , mind you on a positive note a bit of a downpour next week with the apparently hot weather we are due is not a bad thing I suppose. Not fan of heat myself but each to their own.


Back to the main concern:


Hopefully they will. I would say if (lets hope not) they do not contact you then I'd suggest re-contacting them again the following morning if possible.

AndyCF, I agree about the weather. I'm not a fan of heat either! Rain will be good news in my book:rotfl:

I guess we'll see what today brings. Hopefully I won't need to go chasing them.

Ladystardust78

Well, spark didn't ring yesterday. Got an email to say they were trying to book repair but need to confirm it. Apparently they'll ring this morning.....there's still 20 minutes of this morning left right?:p

Talldave

Ladystardust78 wrote: »

Well, spark didn't ring yesterday. Got an email to say they were trying to book repair but need to confirm it. Apparently they'll ring this morning.....there's still 20 minutes of this morning left right?:p

That might depend on whether your broken meter is not working in GMT or not working in BST!!

Xulua

We have blank meter since january.i told for my landlord straight away to call te supplier.nothing happened.i think she forget.we were waiting and we forget it.begin of november we realised we have blank screen meter and i told her again.now she called the supplier.we have appointment by an engineer to check out the problem.how we can pay back the consumed electricity?

MeterMan

Xulua, your supplier will guess how much you have used and if you agree, pay it, if you don't agree, then find a figure you can agree with.

Bottom line is, your supplier does not know how much you have used and cannot accurately bill you for this period.

Gerry1

Xulua, if you are paying the energy company directly then why are you not reporting the problem to them directly?

Xulua

It is a prepayment.it works with key.i did not know how to report and for who exactly.i just told her to report it and sort it.

Gerry1

Your pre-payment meter is costing you a lot more. If you're planning to stay there for a reasonable time, it would be worth considering switching to a credit meter.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/get-your-prepayment-meter-replaced-with-a-normal-meter/

https://www.moneysavingexpert.com/utilities/switch-prepaid-gas-electricity/

Xulua

I hope they do not put me to the court.I want to pay back the money or the bill if they will send.

Former Spark Representative

Hi Xulua

Are you with Spark Energy, like the original poster, or with another company?

If you're with Spark Energy please feel free to contact me using the email address given in my profile.

Kind regards

Jenny
Customer Relations Team