Has anyone used a STAC before?

camaj

If so would you mind describing the process? My understanding is that it's the same as a PAC except you don't keep the number, effectively it's a way of cancelling your contract without having to deal with your network.


It should work like this:

Get a new contract with a new network
Ask old network for a STAC
Give STAC to new network
Your new network will tell your old one that you're moving and the old network will cut you off.

Neil_Jones

STAC is the same as PAC except you don't take the number with you, you get a new number on a new deal with a new provider.

[Deleted User]

camaj wrote: »

If so would you mind describing the process? My understanding is that it's the same as a PAC except you don't keep the number, effectively it's a way of cancelling your contract without having to deal with your network.


It should work like this:

Get a new contract with a new network
Ask old network for a STAC
Give STAC to new network
Your new network will tell your old one that you're moving and the old network will cut you off.

it's a way of cancelling your contract without having to deal with your network.

Ask old network for a STAC

Think you've contradicted yourself there.

davethorp

I’ve used one

Basically you give it to your new network like you would a PAC (the codes are different though as PAC takes the format ABC123456 and STAC takes the format 123456ABC) and then the service terminates the next working day (Or on a day of your choosing) on the old line. Your number does not move across like it would do if you used a PAC

[Deleted User]

Never heard of it before but:-

This is how the the new switching system works:

From today, customers who want to switch and keep their existing phone number can from Monday text 'PAC' to 65075 to begin the process
Your existing provider will respond by text within a minute
You will be sent your switching code (PAC), which will be valid for 30 days.
The provider's reply must also include important information about any early termination charges or pay-as-you-go credit balances
You then give the code to your new provider, and this company must arrange for the switch to complete within one working day.

While most people want to keep their mobile number when they switch, around one in six do not. These customers can text 'STAC' to 75075 to request a 'service termination authorisation code'.

The rest of the process is the same as above and takes away the difficulty of having to talk to the provider if the customer simply wants to leave.

https://www.walesonline.co.uk/whats-on/shopping/quit-mobile-phone-provider-sending-16511144

camaj

davethorp wrote: »

I’ve used one

Basically you give it to your new network like you would a PAC (the codes are different though as PAC takes the format ABC123456 and STAC takes the format 123456ABC) and then the service terminates the next working day (Or on a day of your choosing) on the old line. Your number does not move across like it would do if you used a PAC

Can you tell me if your process was the same as mine? Did you take out a contract with a new provider and that was that or did anything change because of the STAC like a new contract or new number?

[Deleted User]

Why do you need to give a STAC to your new provider? If you want a new contract with a new number from a new provider you just go on their website and take one out surely not?

DCFC79

Deleted_User wrote: »

Why do you need to give a STAC to your new provider? If you want a new contract with a new number from a new provider you just go on their website and take one out surely not?

I was thinking the same.

simax

Because it then allows the old contract to terminate without the usual 30 days notice, plus it means you don’t have to speak to anyone from your old network.

camaj

Deleted_User wrote: »

Why do you need to give a STAC to your new provider? If you want a new contract with a new number from a new provider you just go on their website and take one out surely not?

Then you'd have two numbers!