Cancelled norwegian flight into LGW

phatbear

Didnt think this belonged in the compensation section as not asking about compo.

Anyway my niece was just sitting on the tarmac due to depart from gothenburg to gatwick but due to a technical issue at lgw they have cancelled the flight instead of delaying the flight until the situ gets fixed or diverting elsewhere.

So i appreciate thats its beyond norwegians control but are they obliged to put her up in a hotel etc as they are going to fly them to the uk tommorow.

Tia

Caz3121

yes, hotel, meals during wait under EU261 duty of care

phatbear

Thanks for the reply i thought that was the case but norwegian are dragging their heels.

Flights are back on at gatwick but it appears all the crew have gone home so now theyre stranded in sweden, ahh well life could be worse

Westin

And FYI this is what is going on -
https://www.bbc.co.uk/news/uk-england-sussex-48944552

Caz3121 correctly addressed your question regarding the airlines duty care.

sjbblues

Hi, my daughter had a Norwegian Airlines credit for a NYC/LON flight but they have now ceased their transatlantic routes. 

They have refused a refund, offering her European miles as an exchange, offering a bankruptcy type excuse. This is of no use to her as she lives in the USA.

Please can anyone advise if she is legally entitled to a refund or an alternative flight and if so how should she pursue it.

Tia

Westin

You have jumped on to a very old thread sjbblues.

Here is a current thread with others in a similar position - https://forums.moneysavingexpert.com/discussion/6232057/norwegian-long-haul-cancellation-cashpoint-exchange#latest

Unfortunately I don’t see a happy outcome for your daughter. 

sjbblues

Thank you,  I will read the current thread.