Compensation for no hot water for six weeks

smdabs

need_an_answer wrote: »

Excuse me but Please direct me to where I have been "sick of reading" or downright rude

Can you first let me know how you came to the conclusion that part of my post was aimed only at you?


And excuse my phrasing, people don't need to specify that they're sick of hearing it when they instead use terminology like 'people crying wolf over mental health' or saying 'snowflakes' repetitively throughout their posts in order to belittle/patronise the OP or anyone who can see where the OP is coming from.

need_an_answer

lets just get the thread back on track...its not all about yours or my views...although snowflake does have its own definition in the urban dictionary

however

It would be good to hear from the OP with an update

parkrunner

smdabs wrote: »

"This is not an emergency as defined by an insurance policy I.e. nothing is at risk and no damage is taking place. "


Quick reference to a standard emergency home cover policy and what it covers:


What is home emergency cover?
This home insurance add-on is designed to give you peace of mind, reassurance and support for unexpected incidents, such as broken boilers, burst pipes or leaking radiators.

you'll be covered for call-out charges, labour and any parts that may be needed to temporarily repair an emergency in the home such as:

• Plumbing, gas or electricity failure within your home
• Central heating or hot water failure
• Pest Infestation
• Damaged windows, doors and locks
• Roof damage as a result of a storm

So, may not be everyone's definition of emergency, but clearly it is many insurance providers.

Yes it says home emergency yet there is no timescale for solving the emergency.

Eusebius32

I realise now that I didn’t really understand how the contract worked and that if the estate agent really is just the ‘middle man’, if I just wanted money I should have accepted the compensation from the landlord then left him to try and wrestle it from the estate agent if he chose to do so. But that didn’t seem right to me at the time when the delays were caused by the letting agent and their choice of contractor, not the landlord personally. Perhaps, in legal/contractual terms that’s not how this works.

The reason I blame the letting agency is because they are responsible for the property management. They gave me wrong contact details, never answered their phones and even made claimed that I had ‘intermittent’ hot water during this time, which is just untrue. Also on several occasions I asked if they could use a different contractor but they always evaded this question and used the same people despite my reservations.

In regard to the comments here about mental health, I never claimed that this issue alone was the cause of any problem, but it added a significant amount of stress to existing problems. Not only the frustration of a lack of communication and compassion but also the feeling of helplessness you have as a tenant, trapped by a tenancy contract and at the mercy of people who are clearly just trying to protect their own interests, offering nothing but excuses and lies.

As far as compensation culture is concerned I’m not just out to try and get as much money as possible. The reason I refused the £150 was not because I wanted more but because I genuinely did not believe that it was coming from the right person. Having been messed around for so long by the letting agency I thought that they were trying to pass the blame onto the wrong person and avoid responsibility themselves. I realise now that, legally if not morally, that was perhaps wrong? That doesn’t seem right to me but I don’t really know what to think right now.

Anyway, thanks for your replies. I’m surprised at how varied they are but it has given me some perspective. I will wait and see what the outcome of the complaint it but if they offer me nothing I will just accept that and move on.

Slithery

Eusebius32 wrote: »

I realise now that I didn’t really understand how the contract worked and that if the estate agent really is just the ‘middle man’.

That's what the word 'agent' means. You can't think of them as 2 separate entities, the agent is just a spokesperson for the LL who all legal responsibilities lie with.