Strong Customer Authentication - **Now delayed** changes to online verification

Radnorsaver

Space_Orbit wrote: »

Its good to see Santander have changed their previous comments that you may need to use the mobile app in future. Perhaps as a result of negative feedback??

For those of us who don't want the app their site now says the following


Do I need to have the mobile banking app to continue banking online?
No, you’ll still have the option to use One Time Passcode (OTP).

I don’t want to download the mobile banking app, will I need to move my account to another company?
No, you will be able to use OTP as a way to confirm it’s you.

Santander state that you have to have a mobile phone to access your account!

colsten

Radnorsaver wrote: »

Santander state that you have to have a mobile phone to access your account!

That's correct, and it is nothing new that you need a mobile to operate a Santander current account. It's been in their T&Cs for at least 8 years now. All that is new is that the mobile is now also required to log into your account.

lightbulb2760

These changes, along with the end of First Direct's Internet Banking Plus, will mean the end of being able to manage my banking online, as (by choice) I don't have a mobile phone or a landline. I don't fancy using a payphone, so the only option for me will be in branch banking, and with around 40 accounts spread over 15 institutions, that's going to be almost impossible.

18cc

sigh.............

Rich2808

Most people aren't setting up new payees or making payments daily - but this change will also apply if you simply want to login to review transactions, check balances or ensure you aren't going overdrawn online and via apps. Now with HSBC I will need my secure key to do the latter - indeed i noticed today they have already made the change so cannot login to internet banking without one (just made the change without notifying me when) with the app no doubt soon to follow.



Why can't banks still allow the viewing of latter online/via apps - and simply require secure keys/readers for payments? No issue with the changes in terms of new payees - seems over the top to require it as well simply to view and review transactions quickly (which could mean people actually discover identiy fraud and dodgy transactions more slowly if they don't want to carry card readers everywhere etc).



This is an EU directive - I thought we were supposed to be leaving..........

Uxb1

Looks like they are all at it.
Logged into to a supplier's website with my email and password
Oops
Sorry it says - no can do as we think this is a new computer/IP address you are using - we have sent a OTP to your registered email address which you must enter in the box below.
Sigh
I go to the email address I use for that supplier and retrieve the 6 digit number and enter that up to gain access to the website.

Rich2808

Radnorsaver wrote: »

1st Direct: I have been told by the bank that you can have only one of the security keys at a time (either physical or digital).

At least with HSBC and M&S - their HSBC group sisters - you can pop into branch and get a replacement - albeit you need to call their online team to cancel the old one. FD don't of course have branches.


Lets hope you don't have to wait too long to get a new First direct key if you lose yours or it stops working!

colsten

What's wrong with people? Why all the opposition to keeping your data and your money safer?

Even if the banks did it all just to reduce their liabilities for fraudulent transactions, the advantages to account holders appear obvious to me: starting with not having the hassle of chasing missing money, not having to prove that the fraudster wasn't actually yourself or that you haven't been in cahoots with the fraudster, and ending with banks not needing to up their charges in an effort to recoup the money they need to reimburse for some fraudulent transactions.

Besides, smart phones are now so prevalent that those who really cannot deal with OTPs can simply use the app for their banking. But presumably that is unacceptable, too, as the main objective is just to moan.

Rich2808

colsten wrote: »

What's wrong with people? Why all the opposition to keeping your data and your money safer?

Even if the banks did it all just to reduce their liabilities for fraudulent transactions, the advantages to account holders appear obvious to me: starting with not having the hassle of chasing missing money, not having to prove that the fraudster wasn't actually yourself or that you haven't been in cahoots with the fraudster, and ending with banks not needing to up their charges in an effort to recoup the money they need to reimburse for some fraudulent transactions.

Besides, smart phones are now so prevalent that those who really cannot deal with OTPs can simply use the app for their banking. But presumably that is unacceptable, too, as the main objective is just to moan.

I have no objection to the changes for making payments and setting up new payees - requiring readers or keys to simply view balances and transactions is another matter. People are less likely potentially to notice fraud quickly - if you make it harder to simply check balances and transactions.

Long removed are we from the days people had one bank account - many now have several and use them for savings in effect. Making it harder to simply to monitor those accounts isn't good - easier to go overdrawn and not notice and more likely for fraud to be picked up later rather than sooner!

Uxb1

colsten wrote: »

Besides, smart phones are now so prevalent that those who really cannot deal with OTPs can simply use the app for their banking. But presumably that is unacceptable, too, as the main objective is just to moan.

I'd agree with you on the first part but on the above I'd beg to differ.
While I have a smart phone many I know do not.
Then there is the problem which seems to be unappreciated all over the web mostly by city dwellers that many places n the UK simply do not have mobile phone cover. I regularly visit and stay in a village where my phone goes to emergency calls only ie my network O2 is non existent.
In my own home while texts get though voice calls often do not - I'm in a village 6 miles from a major city, not exactly in the middle of nowhere.
Another place I regularly go to according to the network charts only has outside coverage from vodafone (supposedly) - every other network it's a no-service location.