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Strong Customer Authentication - **Now delayed** changes to online verification

edited 21 August 2019 at 4:38PM in Budgeting & Bank Accounts
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  • MrsnMrsn Forumite
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    The last few times I’ve made a purchase with my NatWest debit card it’s advised me that it will be changing the way it authorises payments. I don’t mind extra security but I do have an issue with a OTP sent to my mobile mainly because I live in a rural village where the mobile signal is limited.... not very convenient for paying for something related to school’s for example whilst at home.
  • eskbankereskbanker Forumite
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    Mrsn wrote: »
    The last few times I’ve made a purchase with my NatWest debit card it’s advised me that it will be changing the way it authorises payments. I don’t mind extra security but I do have an issue with a OTP sent to my mobile mainly because I live in a rural village where the mobile signal is limited.... not very convenient for paying for something related to school’s for example whilst at home.
    Fortunately they offer alternative methods of authentication, as per post #1 and the links from it....
  • colstencolsten Forumite
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    SuiDreams wrote: »
    HSBC, M&S and FD its currently a secure key device NOT a card reader. Can also use digital secure key. Its optional for logging in at the moment and only required for adding payees etc currently. Must use this to log in from 5th September.
    HSBC and FD also have a digital version of the secure key, which is working great for me. I sincerely hope they'll implement this for M&S, too, as I absolutely hate the physical thing.
  • RadnorsaverRadnorsaver Forumite
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    Look at the thread "santander changes" and the last item from radnorsaver.
    Santander do not have any alternative to OTP via mobile phone.
  • colstencolsten Forumite
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    Barclays have a card reader that essentially works like the Nationwide / Natwest one although it looks a little different. They call it PINSENTRY. They also have a mobile PINSENTRY version, integrated with their banking app, which eliminates the need for the card reader. PINSENTRY login is an option for logging into online banking. I don't know what their plans are for September but would expect they will build on the mobile PINSENTRY.
  • MovingForwardsMovingForwards Forumite
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    Virgin are doing something like the one time pass code as they have asked for mobile number to be added / updated to the profile.

    I've checked through my emails but can't find any info, I've gone online and it's only referenced for their CC, which I don't have, but I know it was in relation to their current account.

    Will see if I still have one of the letters.
  • colstencolsten Forumite
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    @eskbanker: M&S don't have a digital version of the secure key at present.
  • eskbankereskbanker Forumite
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    Look at the thread "santander changes" and the last item from radnorsaver.
    Santander do not have any alternative to OTP via mobile phone.
    Sorry, I don't get your point - on that thread they said to you that you have a choice of using OTP to a mobile or their app, which is consistent with what they publish on their site and what I've summarised in post #1?
  • RadnorsaverRadnorsaver Forumite
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    Ok - sorry that was confusing. I was making the point that there is no alternative to using a mobile phone, one way or another.
  • eskbankereskbanker Forumite
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    Ok - sorry that was confusing. I was making the point that there is no alternative to using a mobile phone, one way or another.
    But the app can be used on a tablet (or phone) connected to the internet via wi-fi, etc, for those without a mobile signal? Not trying to defend them here btw and the changes obviously disadvantage many, just observing that a mobile signal isn't quite the be-all and end-all....
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