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Smodlet

spiro wrote: »

The MOP has a maximum of 10 workings days to notify all parties (Supplier, DC and MPAS/ECOES) of a change of meter.

And again, in English, please. I am sure this information is really useful but should not really be an exercise in googling if it is intended to be of help. Jargon does not make you look clever, it makes your communication skills look lacking; as an ex-civil servant, I can say this. I know you are a really helpful poster, spiro, so can only imagine you were in a hurry. Please elucidate. Thank you.

spiro

Smodlet wrote: »

And again, in English, please. I am sure this information is really useful but should not really be an exercise in googling if it is intended to be of help. Jargon does not make you look clever, it makes your communication skills look lacking; as an ex-civil servant, I can say this. I know you are a really helpful poster, spiro, so can only imagine you were in a hurry. Please elucidate. Thank you.

The MOP (Meter Operator - party that does the meter work on behalf of your supplier) has a maximum of 10 working days to notify all parties (Supplier, DC (Data Collector - party that reads and validates meter readings on behalf of your supplier) and MPAS (Meter Point Administration Service - they operate registration service in each DNO area)/ECOES (electricity centrally online enquiry service - single view of data from all MPAS's)) of change of meter.

Haarlem

spiro wrote: »

The MOP (Meter Operator - party that does the meter work on behalf of your supplier) has a maximum of 10 working days to notify all parties (Supplier, DC (Data Collector - party that reads and validates meter readings on behalf of your supplier) and MPAS (Meter Point Administration Service - they operate registration service in each DNO area)/ECOES (electricity centrally online enquiry service - single view of data from all MPAS's)) of change of meter.

Just shows what a very complicated energy market we have leading to:-
Things going wrong all the time.
An expensive infrastructure supporting the competitive market.
The customer not understanding it.

Smodlet

Thank you, spiro, much appreciated.

captainkirk

E.ON_Company_Representative:_Malc wrote: »

Hello captainkirk and I'm sorry you've had such a nightmare experience with us.

It's disappointing to hear we turned up with the wrong meter after all the time and trouble you've taken to put us in the picture.

You might be due a payment under the Guaranteed Standards of Service. There are certain standards of service you can expect when dealing with us. This includes doing what we say we will such as sending a technician with the required skills and resources to complete the job. Where we don't, we'll make a payment of £30 to say sorry within 10 working days. If we fail to do so, we'll make the original payment plus an additional payment of £30 because it's late. There's more information about this on our website.

I'm not saying this applies to your situation as I don't know the full details of what happened and why we came with the wrong meter. It's certainly worth asking the question.

Sorry again for all the hassle you've had captainkirk.

Malc

Thanks for the reply and information Malc, it has been a mess but I think we are on the right side of it now!