The natanal central database

tibalytipples

Hi all

Today Eon fitted a electric smart meter. My question is how long is it before eon update the natanal central database so other energy suppliers are aware of this?

Former_E.ON_Company_Representative:_Malc

tibalytipples wrote: »

Hi all

Today Eon fitted a electric smart meter. My question is how long is it before eon update the natanal central database so other energy suppliers are aware of this?

Hello tibalytipples and sorry for the late reply. Just spotted your question.

I hope the smart meter installation went smoothly. It usually takes up to 3 weeks following the exchange to update all parties involved.

Thought it might help if I give you a bit of background. The Meter Operator who changed the meter will have sent us the details via an electronic message. We then need to let a number of third parties know about the change. These include the electricity distributor, meter readers and the national database responsible for logging details of all electricity meters in the country. This is also done via a series of electronic messages.

I do need to make you aware about a backlog of meter exchange updates we're currently working through. This is causing delays to the above timeframe. I know we're committing extra resources to this area to lessen the impact on customers. Hopefully, your update won't be too seriously delayed.

Malc

captainkirk

How do you tell when the meter database has been updated - are you notified or is there a place where you can check?

PennineAcute

Log onto your regionial power network operator and do a search. Assuming you did not already have a smart meter, it will show smart meter when updated.

When I had my smart meter installed, it took around 2 months to show on the national database.

https://www.energynetworks.org/info/faqs/who-is-my-network-operator.html

captainkirk

Thanks, we've just had the complex meters changed to one meter so I'll give it a couple of weeks and then check. At least then we can shop around for a better price.

Former_E.ON_Company_Representative:_Malc

captainkirk wrote: »

How do you tell when the meter database has been updated - are you notified or is there a place where you can check?

captainkirk wrote: »

Thanks, we've just had the complex meters changed to one meter so I'll give it a couple of weeks and then check. At least then we can shop around for a better price.

Hello captainkirk and hope the meter exchange went smoothly.

Excellent advice from PennineAcute - thanks PennineAcute. We don't notify customers of updates to the National Databases. The new meter details will appear on bills and your online account if registered with our website. We'll also be happy to let you know if you contact us.

Thanks captainkirk.

Malc

captainkirk

Hi Malc,

No, it has not been smooth! It has been a frustrating and time consuming effort to get the meter changed (they managed after all the calls to send a wrong meter) and to sort out the final readings on the old meter account - I eventually spoke to someone on the fourth phone call this afternoon who fixed the readings and generated a bill in the space of five minutes flat - he could not understand why the first phone call had not sorted out the problem (and neither could I) - it would be funny if it wasn't happening to us!! We've been with Eon over 30 years but as soon as the database is updated we will be looking elsewhere.

Former_E.ON_Company_Representative:_Malc

captainkirk wrote: »

Hi Malc,

No, it has not been smooth! It has been a frustrating and time consuming effort to get the meter changed (they managed after all the calls to send a wrong meter) and to sort out the final readings on the old meter account - I eventually spoke to someone on the fourth phone call this afternoon who fixed the readings and generated a bill in the space of five minutes flat - he could not understand why the first phone call had not sorted out the problem (and neither could I) - it would be funny if it wasn't happening to us!! We've been with Eon over 30 years but as soon as the database is updated we will be looking elsewhere.

Hello captainkirk and I'm sorry you've had such a nightmare experience with us.

It's disappointing to hear we turned up with the wrong meter after all the time and trouble you've taken to put us in the picture.

You might be due a payment under the Guaranteed Standards of Service. There are certain standards of service you can expect when dealing with us. This includes doing what we say we will such as sending a technician with the required skills and resources to complete the job. Where we don't, we'll make a payment of £30 to say sorry within 10 working days. If we fail to do so, we'll make the original payment plus an additional payment of £30 because it's late. There's more information about this on our website.

I'm not saying this applies to your situation as I don't know the full details of what happened and why we came with the wrong meter. It's certainly worth asking the question.

Sorry again for all the hassle you've had captainkirk.

Malc

spiro

E.ON_Company_Representative:_Malc wrote: »

Hello tibalytipples and sorry for the late reply. Just spotted your question.

I hope the smart meter installation went smoothly. It usually takes up to 3 weeks following the exchange to update all parties involved.

Malc

The MOP has a maximum of 10 workings days to notify all parties (Supplier, DC and MPAS/ECOES) of a change of meter.

PennyForThem_2

OK so I am with Co-op and basically my SM2s are sending wrong info to the IHD. Known issue.

How do I check that supplier getting right info because IHD would put me in higher than high class whereas in reality single user in low usage band.

Gerry1

PennyForThem wrote: »

How do I check that supplier getting right info because IHD would put me in higher than high class whereas in reality single user in low usage band.

Just check your statements. Make sure the readings are all accurate, i.e. your own, the meter reader's or smart meter's, but NOT estimated. Check that the correct unit rates and standing charges have been applied to calculate the amount due.

In other words, always work only in accurate kWh and accurate billed amounts and forget direct debit amounts and what the IHD says. Also do the obvious checks such as making sure the meter serial numbers correspond to what's on the bill and that you are on the tariff to which you signed up.