Onthebeach.com payment charges

Donnamo38

I booked a holiday through Onthebeach.co.uk I’ve just noticed that I’ve been charged £4.95 for every payment I’ve made to them despite it saying debit card payments are free.
What they disclose in very small print is that £4.95 will be charged for every payment over £34.99.
So in total I’ve not paid £90 in charges for paying up my holiday

Is there any come back from this? I’m furious. :mad:

Thanks for your help and advice in advance.

Caz3121

Donnamo38 wrote: »

I’ve just noticed that I’ve been charged £4.95 for every payment I’ve made to them despite it saying debit card payments are free.
What they disclose in very small print is that £4.95 will be charged for every payment over £34.99.

it is not hidden in small print - https://www.onthebeach.co.uk/flexible-payments
"Please note we make a small charge for each payment made via the deposit scheme (£4.95 per payment), irrespective of the payment card type."
You will also have clicked to say you read and agreed with the t&cs which include

Instalment Payments
You can pay for your Travel Arrangements in instalments. We will tell you when you book with us how many instalments will be involved, the amount of each instalment and the payment due dates. This will be confirmed in your booking paperwork. Our administration fee of £4.95 (which covers our administration costs for managing multiple payments) will be payable in relation to each instalment and is clearly displayed when you make your booking.

Whilst you may have ticked the box to say you have read and agreed without actually reading them, it does give you less option to complain (if you didn't like the terms why agree to them?)

Westin

"Is there any come back from this? I’m furious. "

Only to learn to read the terms you are agreeing to. The DD charge is well disclosed.

Mrsn

No comeback I’m afraid the charges are made quiet clear though I think £4.95 is excessive.

I have a booking with them with the balance due in September and I’m just making smaller payments every so often to avoid the charges. A faff yes but saves a little I supposes

Alan_Bowen

I am sorry to say there is no comeback, they even mention the charge on their radio adverts. The intention is to get around the fact they cannot charge for customers using credit cards since January 2018 but as you have discovered, convenience really costs!