Vodafone dispute with MSE

Dromartin

I also applied through MSE for the Vodafone Broadband with the £100 Amazon gift card. Having waited the 120 days and contacted Vodafone who say they can not help directly I have emailed
uk-vodafonevouchers@awin.com and had no response after more than 2 weeks. My Vodafone contract is now costing more than promised as I do. to have the voucher and Vodafone will not help.

mnbvcxz

Oh dear, I see mse are advertising the same promotion again now, this time through broadband genie!!

When I tried at the end of june (order was recreated and then canceled by them so never happened) you put in your email to the voucher site before ordering and they said to contact support@wegift.io if you had any problems. They then sent an email included a link to a tracking page that said it would say when I actually signed up to vodafone and became eligible for the voucher.

Did you put in your email and get the first email with the details?

Did you get a second email after you signed up confirming it?

Perhaps you signed up via a different offer with a different system but thats what it showed for me.

Otherwise I would consider it fair and reasonable for consumers to hold Vodafone responsible for its paid promoters whether they are third party or directly employed by Vodafone.

I see from this thread that some people who kicked up a fuss did get a credit to their account eventually.

Going to their complaints page and using the complaints telephone number seems key, and persevering.

If you get nowhere I would suggest going to the ombudsman on the complaints page and asking for £100 credit as compensation.

After that I guess it's just threatening them with the small claims court.

Best of luck.