Misleading Plusnet ad, CSR tries to redefine 'cash'

PennyForThem_2

I got a cheque around 19th July 2019 - happy to pay in to my current account.

That Talk Talk is offering 60mgb for same amount as I am paying Plusnet for 34 is another quibble.

Stompa

charleski wrote: »

...but hunting around the shops for something that cost almost exactly the amount I had left on it would have been even more hassle.

I agree, that would be a hassle. I've always tended to just remember what balance was left on the card, and wait until a purchase I was making anyway was for a similar amount. Such cards seem to typically be valid for at least 6 months, so there's no rush.

iniltous

Although not a cash back incentive, I recently received a long service award from work as a pre paid card, in the past the company gave gift vouchers, you had the choice of company ( Argos, M&S etc ) , I used the amount on the card in part payment towards a purchase and paid the balance separately.....obviouslyif its a point of principle cash should be cash, but as others have said, if PN now issue cashback ‘cheques’ many will be upset at that , preferring a pre paid card, just goes to show you cannot please everybody all the time

mnbvcxz

Sometimes they advertise a cheque, sometimes a card and sometimes a gift voucher. My brother received a cheque.

I would guess something was confused and mixed up and they advertised a cheque when them were offering a card. So well done on pursuing the point and winning. Shows the value of screenshotting everything.

If I'm brave I try and use the cards at the petrol station and put in exactly the right amount of petrol, little tricky though. Or self checkout at supermarket you can just wand in the exact amount of groceries into your trolley. Most restaurants will also split a bill across multiple cards, possibly some stores as well.

charleski

It's interesting to hear that others have received a cheque in the same timeframe (they sent my card around the end of June). When I initially contacted Plusnet their finance dept was adamant that a prepaid card was the only option on offer, even after I showed them the screenshot that referred to a cheque three times. I offered to accept a credit on my account instead so they'd be saved further expense, but they weren't interested in that either.

I suspect the lower echelons were just looking to save themselves the hassle of cancelling the card (which they'd already sent me, but which I hadn't activated) and were hoping I'd just go away. Opening a case with Resolvr and submitting a complaint to the ASA seems to have bumped it up to a level where someone was willing to fix the problem rather than doing the 'Computer says no' routine.