Virgin gave my number to someone else without my permission

Four_Oaks_Bookworm

Hi there
anyone else experienced something similar? I have a Virgin Sim-only cheap contract, which my wife uses in her mobile. I tried to call her on it yesterday and a random stranger answered. Turned out she had been given a new work mobile the day before, on an EE network, and had been allocated the same number. To my mind this is a huge breach of my GDPR rights...

To date neither EE nor Virgin have been able to explain it. The poor EE customer promptly informed EE, handed back the number, but now it's locked and will only receive calls from another Virgin mobile, not from any landline (including VM's own Phillippines 'help' desk) or any other UK mobile network.

I'm fuming, but according to the EE customer, it was a work phone, and all her colleagues had had the same issue....

[Deleted User]

Four_Oaks_Bookworm wrote: »

Hi there
anyone else experienced something similar? I have a Virgin Sim-only cheap contract, which my wife uses in her mobile. I tried to call her on it yesterday and a random stranger answered. Turned out she had been given a new work mobile the day before, on an EE network, and had been allocated the same number. To my mind this is a huge breach of my GDPR rights...

To date neither EE nor Virgin have been able to explain it. The poor EE customer promptly informed EE, handed back the number, but now it's locked and will only receive calls from another Virgin mobile, not from any landline (including VM's own Phillippines 'help' desk) or any other UK mobile network.

I'm fuming, but according to the EE customer, it was a work phone, and all her colleagues had had the same issue....

Since it's obviously an error how on earth do you think they could have asked for your permission? And GDPR? Do me a favour.