Inadequate Training Course

Zoecharlotte

Hello.

This is my first post, please be gentle! 🙂

I purchased an advanced aesthetics (dermal fillers) training course on the 08th April 2019 and attended on the 29th April 2019. I spoke to the director of the company (it’s a small training organization who were an authorized partner of the company under which I was training in) and paid them directly using my MBNA credit card.

I attended the course and whilst I felt it was slightly insufficient for the advanced nature of the treatment I felt sure they would not certify anyone without proper training. There was the promise of ongoing support from the training provider, which as someone with no prior experience was essential. The day after I attended the training, the training provider started to advertise an alternative (and competitor) brand. Alarmed, I contacted them to ask why I had not been informed that there relationship with the company was going to terminate the very next day. My response from the company was incredibly short and gave little reassurance. As I’d booked directly through them, I had no relationship with the company who’s product I had trained in. Although I’d assumed they’d had my details via my certificate registration number. It wasn’t until I contacted them myself several weeks into providing the treatment that I was informed that the split had not been amicable. That the training provider had stolen IPR and independently launched there own competitor product. They had not sent any of my details across, they were unaware that I even existed. At this point, several seemingly small differences between what I’d been told during the training and what the company I had trained under states was best practice had started to come to light. Given the serious nature of the treatment, I felt it necessary to discontinue offering it to my clients. After several emails backwards and forwards to the training provider requesting a refund so that I could re-train under the company itself, it was clear that they were unwilling to accept any claims that the training was (at best) substandard and at worst deliberately misleading and potentially dangerous. The company who’s product I trained in stepped in after I copied them into the final email I sent and offered me the chance to attend a course with them, which I did on Monday. I felt nothing but horror as the amount of misinformation started to add up into what can only be deliberate sabotage and an attempt to blacken the reputation of the company.
I have spoken to my card provider (at this point I was unaware of section 75) but they have said they can’t help as they could only get involved if I hadn’t received the training at all.

I actually feel as though I have been robbed. Whilst I have now attended the training directly, I am disgusted at the treatment I have received and that I was placed in a position of being able to possibly cause harm to my clients, or at least my reputation and future career. All I really want is my money refunded so that I don’t feel as though I have lined the pockets of such a disgusting company,

Sorry, I know it’s really long!


What went wrong?
What are the vendors telling you?
What solution or remedy are you looking for? (Companies may Repair / Refund / Replace)

Rainbowgirl84

Zoe edit and break it up a bit into paragraphs for ease of reading it will help you get better advice.

gettingtheresometime

If I understand you correctly, you want a refund because the training you received from the manufacturer company directly highlighted dangerous practice which was initially taught by the training organisation?

And you want a refund from the training organisation?

Personally I think you're wasting your time, especially as they're no longer linked to the manufacturer. Best you can do is highlight to the manufacturer the discrepancies (provided you have proof) & hope they refuse to deal with the training organisation in the future

unholyangel

And what do uninterested third parties say is best practice?

Someone is not negligent merely because another professional holds a different view. And the claim would be for you to prove. Nor would you have consumer rights to rely on as you seem to have been acting in the purpose of a business and therefore should exert due diligence when contracting.

By your own admission you had no prior experience. So what makes you such an expert now to know who to believe? I really don't mean that to sound rude (want to make that clear in case its misinterpreted). But you sound far too vested in the product company for no apparent reason other than the training company started selling a competitor product.

It's incredibly crass to be disclosing details of a business dispute to customers. They were an authorised partner, if the product company authorised them and they're as bad as the product company are claiming then what does that say about the product company.

Your life will get enough drama without getting involved in other peoples.

elsien

My initial thought was that you should take your concerns to the regulating body.
A bit of googling appears to indicate somewhat worryingly that this is an unregulated area with no standards or requirements for training.
On that basis, I think there's little you can do except put it behind you and move on.
If the company is a member of a voluntary scheme you could go to them, but it does seem a bit he said/she said. is there really so much difference in the actual procedure, rather than the products, or is it a case of two rival companies fighting it out with you stuck in the middle getting little to no impartial information?

hollydays

Why not leave this kind of work to people who are medically trained.

bigisi

hollydays wrote: »

Why not leave this kind of work to people who are medically trained.

Because there are enough chavvy mugs around who are desperate to get it done to make it quite lucrative for anyone who wants to give it a go. While the chavs want it as cheap as possible there will always be people willing to take their cash from them.

Jumblebumble

Zoe
My take on this is that if you have eventually been given free training by the company then surely they have compensated you for the failure of their agents. (If you have been charged twice that is a different story
You may feel that your reputation could have been damaged but it wasn't and you should be grateful for a lucky escape
You are only hearing one side of the story about issue with the training company . I always bear in mind that there are likely 3 versions of what happened here
The manufacturer's version the training school's version and the truth.
All you can do is move on.