Zen Internet Residential and Small Business Reserve The Right To Snoop

indieben

Hello, if you are a Zen Customer or are thinking about taking out Zen broadband, you should be aware of the following paragraphs within their terms and conditions that you would not otherwise expect to be there:

Small Business and Residential: Standard Terms and Conditions (Available by going to their website and adding: /standard-terms-conditions) (i’m a new user so I can’t post links).

“3.7 You agree that we may:
(a) modify any digital content we provide;
(b) scan any IP addresses allocated to you for anything which may affect the security of the services and monitor any content or material transmitted by you using our systems (including but not limited to email and internet communications);”

In English, the paragraph is so wide reaching that they can effectively monitor anything that you do with them without limits or safeguards. This is not something found within the terms and conditions of other ISP’s.

This is also very concerning if you run a small business and communicate commercially sensitive information - particularly whilst operating as a competitor. Not many people read the terms but you deserve to be aware :j

onomatopoeia99

indieben wrote: »

This is also very concerning if you run a small business and communicate commercially sensitive information - particularly whilst operating as a competitor. Not many people read the terms but you deserve to be aware :j

You comunicate commercially sensitive information in clear over an insecure protocol?


Her majesty's government reserves the right to snoop as well, which is why you should public key encrypt everything you can, as it's beyond the computing power of the security services to brute force it if a sensible key length is used (and politicans hate that there is unbreakable encryption in the public domain, readily available, for free).

Zen_Internet

Hi indieben,

Thanks for drawing this to our attention.
We'd like to reassure you that we would never monitor or intercept customers' communications as a matter of course, and our Legal Department are currently in the process of updating our General Terms and Conditions to reflect this.

Zen

Croft12

indieben wrote: »

Hello, if you are a Zen Customer or are thinking about taking out Zen broadband, you should be aware of the following paragraphs within their terms and conditions that you would not otherwise expect to be there:

Small Business and Residential: Standard Terms and Conditions (Available by going to their website and adding: /standard-terms-conditions) (i’m a new user so I can’t post links).

“3.7 You agree that we may:
(a) modify any digital content we provide;
(b) scan any IP addresses allocated to you for anything which may affect the security of the services and monitor any content or material transmitted by you using our systems (including but not limited to email and internet communications);”

In English, the paragraph is so wide reaching that they can effectively monitor anything that you do with them without limits or safeguards. This is not something found within the terms and conditions of other ISP’s.

This is also very concerning if you run a small business and communicate commercially sensitive information - particularly whilst operating as a competitor. Not many people read the terms but you deserve to be aware :j

Bit vague indeed. They are perhaps covering themselves for filtering of illegal content, detention of botnets running from your ips or other RIPA activity.