We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The service I have had from Hermes in the past was such that I will no longer buy an item if the seller states they use Hermes.
Same here. I did try and organise pick-ups from Hermes before as well, but it took them so long to collect that I had to organise different couriers.
I made a mistake earlier in the year and bought the wrong thing from QVC, which had to be returned via Hermes. Took them 3 weeks to finally collect, as they failed to turn up. And even then it was someone on their first day who hadn't been shown how to process a pick-up - took them 40 mins on the phone to resolve it.
I've stopped using them as although the courier who delivers to me is great, I've had them wreck 5 parcels in 3 months, lose 2, and fail to turn up to collect numerous times. The guy who delivers to me is not the one who collects.
The guy who delivers here is a nice bloke but he isn't getting told that something needs collecting when he should. It sounds like there is a big disconnect between the office staff & the drivers & as you say it isn't the same driver throughout the whole delivery.
