EE to hike cost of out-of-bundle calls and texts - MSE News

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Former_MSE_NaomiFormer_MSE_Naomi Former MSE
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MSE Staff
Pay-monthly EE customers will have to pay more for calls and texts not included in their plans from August, as the mobile giant has announced it's hiking out-of-bundle prices...
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'EE to hike cost of out-of-bundle calls and texts'
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  • eDickyeDicky Forumite
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    I don't think EE has offered plans other than with unlimited minutes/texts for at least a couple of years, so anyone liable for the 'out of bundle' price increases is probably past their contract minimum term and paying far too much anyway...
    Evolution, not revolution
  • Ian011Ian011 Forumite
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    Indeed, if you are exceeding your inclusive allowance for calls to geographic numbers starting 01 and 02, non-geographic numbers starting 03 or mobile numbers starting 071 to 075 or 077 to 079 then you are probably on the wrong call plan.

    Given that usage of premium rate 084 and 087 numbers is now banned for most purposes, there should be no need to ever call those numbers. Likewise, there should be no need to call any numbers starting 055, 056, 070 or 076.

    This just leaves calls to landline or mobile numbers in CI and IoM and to genuine premium rate services on 09 numbers and to directory enquiries.
  • Bmwm3gt2Bmwm3gt2 Forumite
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    How do you inform them you with to terminate due to the rises? I call and message international numbers so it will affect me but I'm unsure if I can call or need to put it in writing? Thanks
  • [Deleted User][Deleted User] Forumite
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    cbrookes wrote: »
    How do you inform them you with to terminate due to the rises? I call and message international numbers so it will affect me but I'm unsure if I can call or need to put it in writing? Thanks

    Call once you've been informed directly by EE.
  • simaxsimax Forumite
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    cbrookes wrote: »
    How do you inform them you with to terminate due to the rises? I call and message international numbers so it will affect me but I'm unsure if I can call or need to put it in writing? Thanks

    Why not use the free call abroad add-on then? Which countries do you call/text?
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • Bmwm3gt2Bmwm3gt2 Forumite
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    Free? Not aware of that. I call/text many EU countries plus US&Canada. I'm aware I can roam without charge on the Max plan but don't think I can call them without charge?
  • Bmwm3gt2Bmwm3gt2 Forumite
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    So apparently I cannot cancel as the rise is not of detrimental effect to me, this was after being put through to a manager yet the original assistant allegedly spoke to his manager when he put me on hold and told me his manager said you cannot cancel without penalty for out of plan rises, only monthly contract rises?!
  • simaxsimax Forumite
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    cbrookes wrote: »
    Free? Not aware of that. I call/text many EU countries plus US&Canada. I'm aware I can roam without charge on the Max plan but don't think I can call them without charge?

    Call 150 and ask for it, or add it through your online account.

    Rates here -> https://ee.co.uk/content/dam/ee-help/help-pdfs/calling-abroad-add-on-pay-monthly-costs-08052019.pdf
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • mobilejunkiemobilejunkie Forumite
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    cbrookes wrote: »
    So apparently I cannot cancel as the rise is not of detrimental effect to me, this was after being put through to a manager yet the original assistant allegedly spoke to his manager when he put me on hold and told me his manager said you cannot cancel without penalty for out of plan rises, only monthly contract rises?!

    Shock horror. Same old same old. Next....
  • sully1311sully1311 Forumite
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    cbrookes wrote: »
    So apparently I cannot cancel as the rise is not of detrimental effect to me, this was after being put through to a manager yet the original assistant allegedly spoke to his manager when he put me on hold and told me his manager said you cannot cancel without penalty for out of plan rises, only monthly contract rises?!

    Make an official complaint if you believe the rise is going to have a detrimental effect and then take it to the Ombudsman if that fails.
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