Jacket ripped from under arms after wearing it once

shaggy

JJ_Egan wrote: »

UK Retailer ??
Head office

Edificio Inditex Avenida de la Diputaci!n s/n 15142 Arteixo, A Coruña España


If thats the vendor then its Spanish laws that apply .

Thanks everyone for the replies so far. Is there any help on the original question though. What comeback, if any is there.

pinkshoes

shaggy wrote: »

Thanks everyone for the replies so far. Is there any help on the original question though. What comeback, if any is there.

How much was if and how did you pay?

You perhaps need to find a spanish consumer rights forum as this is a UK one, so most will not be familiar with any spanish consumer rights or law.

DoaM

Spanish consumer laws will be largely the same as UK consumer laws, as they're both derived from the same EU Consumer Directive, but there will be subtle differences. Any (legal/court) claim you make would have to be made in Spain (or an Out of Jurisdiction claim made in the UK, but this isn't cheap).

How did you pay? How much was the jacket?

JJ_Egan

Comeback depends upon Spanish law.Your UK consumer Rights do not apply .

Price and how paid may give further chance .

shaggy

hiya. Price was £30. What can I say to them? Thanks

DoaM

OK - that's the How Much. You still need to tell us the How.

shaggy

DoaM wrote: »

OK - that's the How Much. You still need to tell us the How.

Sorry, I dont understand... ?

By the way, they have a couple of stores in London!

shaggy

sorry, jacket was £49.99, and part of a larger order. And it was paid using Visa credit card on 12/04/2019

And as I said above it might be an internet order, and it might well be a spanish based company, but bershka have a couple of stores in London!

unforeseen

davidmcn wrote: »

No, you'd be buying from a UK company:

The fact its ultimate owners are elsewhere doesn't matter.

Guess what? That's also the UK address of Bershka. And website sales are done through them

DigForVictory

Phone your credit card company & ask for their help.