Customer and chargeback help

preable

I sold something on Facebook and sent the item 2nd class recorded delivery an hour after they paid (they paid via bank transfer also postage paid on same bank card)

The letter arrived today and they are saying what was in there isn’t there just a piece of paper which I argued was not the case now all they are saying is refund to my bank ASAP before I charge back with my bank

The Total price was 200 via bank transfer what will happen if they make a claim as I have proof I sent it with the receipts which also matches the address they gave as I got it tracked

Any help would be great

Zanderman

Can you clarify - your post seems a bit confusing!

preable wrote: »

I sold something on Facebook and sent the item 2nd class recorded delivery an hour after they paid (they paid via bank transfer also postage paid on same bank card)

So was it bank transfer or card payment? You seem to be saying both?

preable wrote: »

The letter arrived today and they are saying what was in there isn’t there just a piece of paper which I argued was not the case now all they are saying is refund to my bank ASAP before I charge back with my bank.

Letter arrived to you or to them? What wasn't just a piece of paper? Whose bank is needing to refund whom? You seem to be suggesting a refund to yours - but surely it would be to theirs?

preable

Sorry they paid via bank transfer and I. Paid for the postage at the post office on the card they used to bank transfer so it shows on my statement

Also I sent them tickets to a concert and they say only a bit of paper turned up and they are going t claim with there bank to get money back

preable

But I sent them and have postage proof from post office ect just worried as never had a charge back so I don’t want to lose 200 for something I sent

eskbanker

preable wrote: »

But I sent them and have postage proof from post office ect just worried as never had a charge back so I don’t want to lose 200 for something I sent

They're not denying that an envelope arrived, so your proof of posting (or delivery) is irrelevant if the dispute relates to was inside the envelope. You say it was concert tickets, they say it was just blank paper, so it's your word versus theirs, unless you can actually prove that it was tickets that were in there (no idea how you'd do this....)

preable

eskbanker wrote: »

They're not denying that an envelope arrived, so your proof of posting (or delivery) is irrelevant if the dispute relates to was inside the envelope. You say it was concert tickets, they say it was just blank paper, so it's your word versus theirs, unless you can actually prove that it was tickets that were in there (no idea how you'd do this....)

Exactly I can’t prove what’s it the envelope and neither can they but I have sent the letter and got proof of delivery normally that’s enough with PayPal and I used bank transfer as I thought it was safer as I read here many times

18cc

If they raise a chargeback then they probably ill succeed as the bank will likely believe them

one thing you can do is contact the company you bought the ticket from and reported as stolen and get it cancelled and hopefully reissued to you.

18cc

Ok unless I am going to see no I did not think you could chargeback a bank transfer that applies to debit and credit cards only

boo_star

18cc wrote: »

Ok unless I am going to see no I did not think you could chargeback a bank transfer that applies to debit and credit cards only

You can't.

Not sure why everyone is missing this as the OP even confirmed they were paid via bank transfer.

eskbanker

preable wrote: »

Exactly I can’t prove what’s it the envelope and neither can they but I have sent the letter and got proof of delivery normally that’s enough with PayPal

Trouble is, proof of delivery just demonstrates that something was sent without any clarity about what - if this was deemed sufficient by itself then anyone could scam unsuspecting buyers by sending blank paper in lieu of tickets. I'm not saying that's what you've done but just looking at this from a neutral perspective and observing that it's practically impossible to get the balance right between buyer and seller rights in such circumstances.

preable wrote: »

I used bank transfer as I thought it was safer as I read here many times

Safer than what?

sheramber

A bank transfer does not use a bank card. It is done bank to bank , online.

I. Paid for the postage at the post office on the card they used to bank transfer so it shows on my statement

If it was paid by debit card it is not a bank transfer but a debit card payment which can be used for a chargeback.